Ji'nan 12345 citizen service hotline offers 5th anniversary people's best advice
Xinhua net Shandong channel author Zhu Shanshan Jiang Weihuang
in September 26th this year is the 12345 citizen service hotline in Ji'nan opened 5th anniversary days, more than a dozen public representatives to gather for Ji'nan City 12345 public service hotline.Quot; Give birth to.Quot; make suggestions. It is known that the 12345 public service hotline in Ji'nan has been opened up to now, which has received 6 million 863 thousand calls from citizens, mayors' mailboxes and text messages, including 6 million 726 thousand phone calls, 72 thousand mayoral mailboxes and 65 thousand SMS. In addition, there are 3 million 760 thousand telephone calls and return calls. The knowledge base of the hotline system has entered more than 1.6 million items and more than 700 million words. The rate of handling is 97%, the response rate is 100%, and the satisfaction rate of the masses is 98%. At present, the hotline has received more than 6000 pieces per day, reaching more than 2 pieces at the peak.
representatives of the public have fully affirmed the work of the 12345 public service hotline for 5 years. Cao Xianqiang, a citizen representative of the school of political science and public management at Shandong University, said: "it is an important embodiment of the government's management innovation to listen to citizens' appeals through the public service hotline and listen to the public's problems and rationalization proposals." Liang Fan, the representative of the public, said: "we hope to turn the 12345 hotline into a brand of the party's mass line, the Ji'nan model. In the new period, we will give new meaning to the hotline and form a new mechanism. Zhang Gang, a reporter for the Qilu Evening News and Tian Xiangxia, the Secretary of the West District Community of the workers' new village in Tianqiao District, put forward a modest proposal for the work of the hotline in Ji'nan. "I hope that the hotline work in Ji'nan can further increase the supervision and implementation, and can not do a good job of explanation." We should intensify the publicity efforts to ensure the effectiveness of the operation and strengthen the training of operators.