Ji'nan will serve as the 12345 citizen hotline.
source:
10 days issued by the Ji'nan City 12345 public service hotline provisions (Draft), a draft of the survey, after the public reflect the problem, the agency should handle the deadline within the prescribed period. Buck passing and failing to meet the prescribed time limit will be criticized, and serious cases will be dealt with in accordance with relevant laws and regulations. It is understood that Ji'nan's 12345 service hotline legislation is the first in the country.
this reporter Chen Wei Intern Liu Tingting related departments should regularly listen to the public voice call for the public hotline. It refers to the working system composed of hotline, mobile phone text and Ji'nan government network - mayor mailbox set up by the Municipal People's government. The public hotline accepts, transacts citizens, legal persons and other organizations to refer to non emergency affairs such as consultation, help seeking, suggestion and complaint in the administrative region of the city.
in the reception system, the people's governments at all levels and the heads of the relevant departments of the Municipal People's government should receive public telephone calls regularly and study the outstanding problems reflected by the public hotline. The municipal supervision department is responsible for the supervision and inspection carried out by the provisions of the provisions, ensuring the operation of the public hotline, and playing the role of improving administrative management, improving administrative efficiency and promoting the construction of a clean government. According to the draft, the caller can consult the information, reflect the problem, put forward the opinions and criticize and report the complaint through the public hotline. The caller can ask the agency to reply to the results of the hotline. A hotline for dissenting the results.
at present, many citizens reflect that some departments are procrastinating and inefficient. These problems are expected to be solved. The hotline organizations of the public shall promptly assign the hotline matters accepted by the undertaking agencies to the relevant undertaking agencies. The Contractor shall handle the hotline matters within the prescribed time limit, and feedback the results to the public hotline working agency. If the caller requests the reply to handle the result, it shall reply within the prescribed time limit. At present, a number of departments involved in the set of units, the public reflect a number of problems involved in management often can not be solved, such as the well cover problem, involving many departments and units, to solve more troublesome. In this regard, the same hotline involves two or more than two organs. The public hotline office can determine a host organization to take the lead in accordance with the needs, and the co office should actively cooperate; the public hotline should organize relevant machines for the cross or repeated hotline items. If the organs of the hotline are divided, merged or revoked, the authorities who continue to exercise their functions and powers shall be handled by the government or the designated organs.
the public hotline should be submitted to the Municipal People's government to read and approve the hot line items reflecting major events and involving many organs and difficulty. The repeated complaints will be reported to criticize the public hotline working institutions to examine the management of the hotline work of the various agencies, and the results of the assessment will be included in the city's annual assessment index system. Each undertaking organ shall establish a responsibility system for handling hotline matters, and implement the system of supervision, evaluation, rewards and punishments.
the public hotline office, the undertaking unit and the individual have one of the following cases, the relevant administrative organs shall be given a notified criticism; if the circumstances are serious, it shall be dealt with in accordance with the relevant laws and regulations. For example, on the questions reflected by the caller, do not carry out the responsibility; in the scope of the function of the agency, repeat the complaint over 3 times or not to solve the problem or not make a solution.
the units or individuals who have been complained or reported retaliate against the caller and caller, the responsibility of the principal and responsible persons of the unit shall be investigated in accordance with the law. If a crime is constituted, the criminal responsibility shall be investigated in accordance with the law.