The "one-stop integration service" created by Ji'nan Hong Kong China Gas Co., Ltd. goes to the "stall" every week.
Shandong commercial newspaper / map reporter Yang Zihui
"first concentration of household security inspection, site discovery, immediate implementation of rectification, so that the hidden dangers will not be overnight. Let users run less or run, and move the service to the user's door. This is the upgrading project of "one-stop integration service" built by Ji'nan port Gas Company Limited. Every week, such activities will be in a lot of community "stall", indoor gas facilities maintenance, leak detection, meter reading, dismantling management, payment, other gas problems consultation and so on, as long as the user needs, the service will be sent to the door.
integration of multi sector business to improve enterprise management level
"in-depth development of urban and rural residents safety gas knowledge propaganda, improve the awareness and skills of the mass safety of gas..." Urban upgrading is not only a "face value" but also a "quality" of a city.
to continuously improve the quality of urban life, strive to create a "beautiful environment, clean and orderly, harmonious civilization" the provincial capital city image, constantly enhance the people's sense of gain, happiness and security. In May 27th, Ji'nan Hong Kong and China gas entered the migratory district and the Jingshan new residential area to carry out gas safety service activities.
"we have collected nearly 10 departments and branches, such as customer maintenance center, customer account center, pipe network operation Department, Pingan Tong, risk management department, etc., integrated external network inspection, indoor gas facilities security inspection and maintenance, meter payment, dismantling management and other gas services, which one of the users have Demand, we aim to solve the problem in time. Jiang Haiying, the party secretary and chairman of the Party committee of Ji'nan, Hong Kong, Hong Kong and China, introduced a special "one-stop" community service group in Ji'nan, Hong Kong and China to make a special "one-stop" service group, changing the situation of several departments in the past, and changing from "users" to "looking for users", greatly improving the efficiency of work.
in the scene, the security inspection team is ready to send, gas hose, gas meter, gas cooker, leak meter and so on, the site also prepared the user service manual, safety gas use common sense brochure, attracting a lot of users to come to consultation. The site also set up gas safety common sense display and Q & a session to enhance users' awareness and skills of gas safety through the form of games that they love to see.
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" the Gas Co has a two - year free security service, but sometimes there are some urgent needs, and there is a telephone reservation, registration, and then waiting at home, very troublesome. Here comes today, just to solve it! " Mr. Zhang, 76, of the migratory District, said. As the gas hose at home needs to be replaced, and the gas riser in the home needs to be reformed, it takes 7 working days according to the normal working time limit. After this service integration, Mr. Zhang has a need for immediate correction.
"one-stop integration service is a new service model under the background of Ji'nan city promotion action. The aim is to adhere to the user centered idea, let the service run more, let the customers run less, and solve the problems facing the customers face to face." Jiang Haiying, the party secretary and chairman of the Party committee of Ji'nan, Hong Kong and China, introduced that Ji'nan Hong Kong and China went into 100 communities, schools, enterprises, troops and organs last year. This year, not only did the Ji'nan Hong Kong and Hong Kong have promoted the quantity, but also the quality should also be promoted. "Entering the community is not only the promotion of service consciousness and user's safety awareness, but also the promotion of the gas skills of the users, the response to some sudden gas problems, and no greater accidents."
this year, Ji'nan Hong Kong and China strictly meet the work requirements of the municipal government of the municipal municipal government. The "142" work system has been established, and 2018 is established as the "year of management promotion". It is proposed that customer oriented service capabilities and management levels should be promoted rapidly through different forms. Taking the "15 minute community life circle" as the goal, we should narrow the service radius, improve service efficiency, make users more comfortable and make the city warmer.