Pay the water for the water and move the finger on the finger
Shandong business daily
station in the civic centric perspective, the water service will also be upgraded to a new height. Ji'nan water service will be guided by the spirit of "Xiao Bai hotline", guided by the modern customer service center, set up a new customer relationship and a modern customer relationship, fully realize the "whole process" service measures to meet the development of the city and the expectations of the masses. Reporter Shi Shangjing
new-type customer relationship service "the last one kilometer"
modern water supply service, not only need to deal with all kinds of complaints about water in time, but also take the initiative to absorb the public opinion, actively understand the needs of the masses, make the work ahead, and strive for the initiative.
Ji'nan water group will focus on establishing a new customer relationship, which is to optimize and improve the two-way interactive service, actively butt the problem users, come to the service, understand the user's needs, and turn the user's antagonistic relationship into a harmonious relationship. Within the group, we will build a collaborative service system of line and line, break the "information island" by relying on large data of water supply, change the "user's leg" as the "data running leg", improve the user satisfaction, and serve the "precise service" and "differential service" by serving the large data platform with cross departments.
service is the "whole process" service from source to user terminal faucet, and can not only stay in the service of "property right limit". Ji'nan water will fully extend service tentacles, break the boundaries of property rights, and provide better and better water supply services. In the water supply and maintenance, the overall implementation of "cost type" maintenance service, as long as the citizens find water service group, whether it is the maintenance of the pipe network outside the table or the pipeline maintenance in the table, the full implementation of the first service, re coordination, after the standard, never keep the people's livelihood in the "rules" outside the door, to let the people rely on water, trust water.
payment of water fee and so on is only to move the finger
to establish a modern customer relationship, which is to guide the user to accept the modern service mode, establish the "human-computer interaction" and "remote service" modern customer relationship, save the labor cost, save the time, let the user service experience happy and comfortable, let the water supply service like " Scavenging is just as convenient and quick.
to guide the public to adapt to the modern service mode, Ji'nan water group will expand the WeChat platform functional application, increase the WeChat payment, repair, inquiry, interactive "palm people's livelihood" service project, so that WeChat online payment is the first choice for users to pay. To improve the backwardness of notices, carry out electronic bills, electronic invoices, guide users to use electronic payment and "human-computer interaction" self-service, and use new technology to solve the old problems. Recently, the Ji'nan water will launch "water electronic invoice" services, WeChat, Alipay, and through online banking, bank collection, bank withholding and other electronic channels payment users, if you need invoice, does not need to print outlets, through the water group official website and WeChat service number to achieve self-help for download .
promote the "mobile phone meter reading" service, make full use of the "Internet" technology, speed up the work of "mobile phone meter reading", realize the user's water information on site inquiry, answer and service work sheet uploading, so that the people really use "understand water, rest assured water". At the same time, this year, we will strive to realize the management of the "mobile, visualization" of the rush repair vehicles, to realize the mobile phone receipt and track positioning, to further improve the supervision and management of all kinds of water supply repair sites, and to improve the quality and security of the water supply service in an all-round way.