BMW did not fail to repair the car spent four thousand owners questioned 4S shop fraud
http://news.e23.cn/content/2013-06-18/2013061800092.html
urban women's
recently, Mr. Liu, a citizen of Ji'nan, reflected on the women's newspaper that his BMW's 320Li power was insufficient and sent to the BMW 4S shop of Wan Bao bank for maintenance. Two and a half days had spent 4000 yuan but had no effect, doubted to be deceived. 4S shop staff said that all operations were carried out under Mr. Liu's knowledge, and there was no problem in the service.
Mr. Liu said he was from Zhangqiu, Ji'nan. In March of this year, he bought a used BMW 320Li in Ji'nan BMW 4S store, Wan Po hang, about 400000. In June, the vehicle appeared to alarm the engine. The engine no longer alerted the engine after a repair shop in Zhangqiu, but there was a shortage of car power and slow shift.
in the afternoon of June 13th, Mr. Liu first came to the BMW 4S shop in Ji'nan's Wan Bao bank. "They told me that the power was not enough because of the coke, and it was good." On the 15 day, he came to the 4S store again. "After cleaning, he was still underpowered. They said it might be a catalytic problem of three yuan." On the 16 day, Mr. Liu came to the shop for the third time. Another technician, after testing and examining three yuan catalyst, said that the power of the vehicle was all right. Two days and a half, Mr. Liu spent more than 4000 yuan, of which 800 yuan for 4 spark plugs, 3200 yuan is cleaning carbon deposition and other expenses.
in June 17th, the newspaper reporter contacted Mr. Zhang, sales manager of BMW 4S store, Ji'nan. Mr. Zhang said that their services had no problems and no compensation would be given to Mr. Liu. "On the 13 day's work sheet, Mr. Liu's car had an engine alarm problem, but Mr. Liu reflected that the car had insufficient power. After inspection, there is no engine alarm problem. Mr. Liu also described the existence of multi cylinder fire failure before the vehicle alarm problem was solved. We found that the throttle of the throttle, more carbon, the spark plug gap is larger, it is suggested that the customer replace the spark plug, clean the carbon, and upgrade the vehicle software, check three Yuan catalysis is not because of carbon plugging.
Mr. Zhang said that in June 15th, the 4S shop test found that the vehicle was not abnormal. Later, the car was compared with the same vehicle, and no trial was found with Mr. Liu. Zhang said that cleaning carbon deposition is to solve the engine alarm, multi cylinder fire failure, not to solve the problem of insufficient power. And related operations are carried out under the premise of Mr. Liu's knowledge, there is no deception.
Mr. Liu said that the 4S shop began to say that the vehicle had no trouble. When he was dissatisfied with the service of the store, he said there was a malfunction, the lack of power, or the failure to solve it, was to deceive the consumer behavior.