Car owners are in trouble. Car owners question Ji'nan star service standardization.
Ji'nan daily
Ji'nan Star Automobile Sales Service Ltd. (for short Ji'nan star) a Mercedes Benz Cruising failure, new tires were found to have patches.Amp; hellip.amp; hellip, however, owners feel that they are helpless when they protect their rights. On the 6 day, Mr. Wu, the owner of the incident, questioned the normalization of the service of Ji'nan star 4S shop.
car owners questioned service standardization
didn't expect such a big brand, management so confusing. Mr. Wu said that since its purchase of the Mercedes Benz car, it has suffered a series of troubles, which has questioned the standardization of Ji'nan star's sales and after sales management.
car's interior and commitment do not uniform
Mr. Wu said that when buying a car, the two sides agreed that the internal panel was made of carbon fiber material. After the vehicle was delivered, the panel was made of pure peach wood. Although the interior decoration was higher than the specification, it could not explain why the salesman would make a mistake on similar basic problems.
the exhaust pipe from two to a
consultation and car purchase process, Mr. Wu said that the sales staff once said that the vehicle exhaust pipe was two, but after the vehicle was found only one, the ordinary people can see the problem at one eye, but the sales staff can not make clear.
no car turn to the headlights
watching the car, since the car has not seen the car installed with the car turn to the headlights, Mr. Wu had a special inquiry, but the sales staff are sure to have, and the attitude is very tough.
6 days without any investigation, the reporter consulted with the sales staff of the company on the above issues, the other said that Mr. Wu had been consulted on the 5 day to the aftermarket of Ji'nan. In response, Mr. Wu said that I had never been to their company for 5 days.
4S shop said the investigation was true and wrote a review of
. Mr. Xu, a sales officer of Ji'nan star, said that the interior and exhaust pipes had been negotiated with the owners and had been properly handled. For the existing problems, they apologized to the owners.
5 days, Ji'nan star after after sales personnel in the interview for Mr. Wu reflected by the engineers do not test, sales staff attitude hard and so on, the Engineer may not see clearly, if the sales advisor attitude is not good, how can we do?
for this, Ji'nan star sales staff said that it would reflect the matter to the head of the after sales department, and investigate the facts and let the staff review it.
identification is difficult to maintain the right to defend the rights of the tiger
for Mr. Wu reflected in the rights of vehicles and other similar problems, the legal department staff Mr. Liu introduced, the owner of the rights to maintain a lot of difficulties. First, it is difficult to apply the law. For a long time, as the case of the protection of the rights and interests of automobile consumers and the protection of the rights and interests of the ordinary commodity consumers, the main applicable laws and regulations, such as the contract law, the consumer protection law, the product quality responsibility law and so on, are generally applicable. The blank state has increased the difficulty of the trial.
identification is another obstacle to owners' rights protection, mainly due to the lack of professional accreditation bodies and standards. As a highly technical commodity, cars often require professional identification in the emergence of disputes, but the courts are difficult to find independent institutions with qualifications and willingness to be identified. Does the new regulation of the consumer protection law amendment bill refer to the problem of vehicle failure identified by the owner himself? It is found by the reporter that the draft stipulates that the motor vehicle service provided by the operator has been found to be defective or dissension within six months from the date of consumer acceptance of goods or services, and the operator is responsible for the burden of proof.
for this, Ji'nan star sales staff Mr. Xu said that it was not clear about this and never had precedent. Mr. Wu reflected that the Benz tire has a patch problem, Mr. Xu said that the company will not exist before the sale of the repair situation, in the light of the users, the company is willing to negotiate with the users to discount or change.