Ji'nan Daily reporter Liu Youjie Qiu Tian probationer Zhang Quanlu Liu Yang
Fogg The frequency of the frequent jitter has been two years ago, the reporter returned to the owner found that, during this period, although they have taken various channels to protect the rights, but the jitter still failed to solve the problem. In October 2013, the new three package of automobile regulations will be formally implemented, but it is still not clear whether this provision will help Fawkes owner to maintain its rights.
car owner helplessness
jitter Fawkes can only "self heal"
Fawkes car owner Yan is Hebei Baoding people, in August 2012, he told reporters that when his car was bought for 1 years or so, there was no jitter, but with the increase of the mileage of the car, it also appeared to shake at idle speed. Move. When the neutral signal and the gas pedal are jitter, the jitter is more obvious, but the jitter time is not very long. It usually lasts for about 35 seconds.
in April 24th, in an interview with our reporter, Mr. Yan said, "he has been to 4S store, but has not yet solved the problem of jitter. Maybe the weather is getting warmer recently, and the problem of shaking is almost gone. In the past 1 years or so after buying the car, he had been to the local 4S shop several times, but the maintenance personnel all called "this is the common fault of Ford Fawkes". Although the maintenance personnel cleaned up the relevant parts of his car, he still did not solve the problem of idle jitter.
Mr. Yan said, after buying a Ford Fawkes, he had a brain to solve the jitter of the car and got used to it 1 years later, no longer going to the 4S shop. He said, "it can't solve the problem."
rights "marathon" car owners pay for car testing
in February 2010, Mr. Wu bought a three box Fawkes, the model is 1.8L manual. "After 2 months, I began to find that the car was out of order, and the car body was obviously jitter. I immediately went to 4S shop to communicate, after the sale of resonance as an excuse, and suggested that the replacement of synthetic oil.
Mr. Wu, who was "fickle", found that the jitter symptoms had not been eliminated after he switched to full synthetic oil and went to the Internet for help. Unexpectedly, this "help" let Mr. Wu silly eyes, many owners posted on the network that they also suffered a "jitter" troubled. "It seems that this is not a problem of resonance, but not the problem of oil," here, Mr. Wu, the owner of the car, is a bit angry, "in the" Fawkes jitter "QQ group with the netizen to know that the original cause of the abnormal jitter of the car was the front and the right two half and a half axis.
in April 24th, Mr. Wu told reporters that he had found a local 4S shop with other owners, and the staff said, "if the test is done, the cost of testing is required by the owner of the car." Mr. Wu also heard from the relevant departments that the cost of testing has exceeded the scope of the owners.
manufacturer silence Fawkes official has not yet stated that
this reporter from the end of 2011 to pay attention to "shiver Fawkes", and has been tracking interviews, a number of contacts with the headquarters of Fawkes manufacturers, the other expressed concern for the owners of the demands, but has not been given the official unified return.
a 4S shop staff explained to the owner, "this is not a tremor, it's called resonance." For this argument, many car owners say it is hard to believe. One of the owners suspected that the jitter of Fawkes's body was caused by the homemade KD semi - axis, "because the Fawkes friend told me that they went to the manufacturer to find a claim for success and changed the left and right 2 half axes numbered with JE and KE, and the problem of trembling was completely solved." Is the "Shiver" of a part of the Ford Fawkes's Fawkes car common? Is it possible for a manufacturer to have a collective recall due to a design defect?
recently, the reporter called the Ford headquarters again to ask if the manufacturer has any clear measures to respond to this part of the owner's appeal. The other party says it will arrange special personnel to respond to journalists. But as of press time, the reporter did not wait for any reply from the manufacturer.
the prospect of the car "three packages" how to follow the real
with the rapid development of the auto industry, China has been the largest car producing and marketing country in the world. However, behind the gloss, the protection of automobile consumers is far from the standard of big automobile countries. In 2013, the AQSIQ issued the regulations on the repair, replacement and return of household automobile products. After 8 years of long road, the family car products "repair, change, package" will be implemented in October 1st this year, the "dream" of the majority of the owners finally come into reality.
dealers are most welcome to the introduction of the three package of cars, and the "who sells who is responsible" has been questioned by the dealers. Dealers said: before the detailed rules have not been issued, the pressure of dealers should be greater than the manufacturers, because the current domestic automobile factory, business between the right of discourse is not equal, in the implementation of problems, dealers are easy to be 'splinting'. More dealers said: if the "three package" is implemented according to this opinion, the operation cost will be greatly raised, and there is also fear of malicious return.
more owners say, after the new regulations, if the manufacturers do not recognize the actual problems of vehicles, dealers will not bear the related losses, then the car will be mainly difficult to identify the problem. Car owner Li said, the general household car is more than ten thousand yuan, but the owner of a certain part of the vehicle for the problem, the time and money cost in the application of identification, has exceeded the value of the accessories itself, and it is difficult for consumers to undertake such a cost of identification. "It must be very difficult to carry out it. The concrete effect is hard to say." A person in the industry confessed that the key to the implementation of the three car package is the detection link, that is, the inspection report of the third party inspection agencies on the car. At present, this kind of organization is missing in the country. In addition, as long as a new 4S shop, even if used cars, to return the car, depreciation assessment is difficult to quantify standards, compensation is also somewhat difficult. And the City Quality Supervision Bureau related staff also said that in October 1st, the official implementation of more than half a year, to give the seller a certain "breathing time", after all, the real three packages of cars still need further grinding and the continuous improvement of related industries.