Ji'nan City constitutes a new pattern of gridding vehicle insurance service
http://insurance.cnfol.com/130329/135138714743799,00.shtml
China Insurance newspaper
Sun Shilei special correspondent Yao Hui
since March 27th, a minor traffic accident has occurred in the urban area of Ji'nan, and the owner of the insurance company does not have to go to the claim net more than ten kilometers outside, "in the diameter of two km. Within 5 to 10 minutes, you can solve the damage and claim. Bu Ming, Secretary General of Ji'nan Insurance Association, briefed reporters. It is reported that the association hand in hand with the Ji'nan traffic police new 28 "fast processing fast claim network" has basically covered the entire city of Ji'nan, forming a new pattern of rapid claims for grid services.
"for a long time, car owners' complaints about" quick loss "have been there for a long time. Bu Ming said, "as early as May 2008," Ji'nan City motor vehicle minor traffic accident quick treatment method "began to implement, in these 5 years, Ji'nan city traffic accident insurance compensation service center hall accepted a total of more than 20 cases. However, the current number of motor vehicles and drivers in Ji'nan has increased significantly, and minor road traffic accidents are increasing year by year. Traffic accidents can not be timely cleaned up, often causing traffic congestion. Because of the high time cost, the arrival time of the scene investigation personnel can not be guaranteed. After the slight traffic accident, many owners are waiting for the investigation or drive to drive the claim.
in order to effectively improve the rate of claims, let the owners feel the new weather in the insurance industry to deal with the "hard to claim". The Ji'nan Insurance Industry Association and the Ji'nan public security police detachment have communicated and negotiated many times, and decided to rely on the existing public security police enforcement points and the service points of all insurance companies. In the area of road traffic accidents, a quick settlement service point is set up within every two kilometre range, and the grid service management of car insurance claims is implemented to form a fast and fast green channel for road traffic accident "near treatment and one-stop solution".
the newly built 28 fast settlement service points, which are jointly established by the Ji'nan police police and the Ji'nan Insurance Industry Association. Each service point has a joint office of the traffic police and the insurance staff. A contingent of indemnity and indemnity members, organized in the form of tendering, shall be uniformly dressed and licensed at various service points, and is specially responsible for the damage and claim of vehicles for minor road traffic accidents in a certain area.
in the fast location of quick compensation service point after extensive layout, how can the vehicle insurance parties report the case and how can the claim be handled quickly? The reporter observed in the scene that the two sides have been waiting for the difference after the traffic accident. Now, after a slight traffic accident, the parties first check the documents and then evacuate the scene immediately, move the vehicle to the place where the traffic is not obstructing, and report the case directly to the "122" telephone or to the insurance company. After receiving the report, the management department or the insurance company will immediately notify the quick settlement service point within two kilometers, and send the inspectors to the parking place. For all parties, the loss is below 500 yuan. The claim clerk will check and fix the claim on the spot, and deal with the claim on the spot; the loss is below 500 yuan and 5000 yuan, and the claim clerk checks the spot on the spot. After investigation, we need to further confirm the loss and inform the parties to join the "Ji'nan traffic accident insurance claims service center" within 24 hours. After receiving the claim material, the insurance companies will perform compensation obligations within 1 working days for the loss of all vehicles above 500 yuan and more than 2000 yuan, and the loss of vehicles of all parties exceeds 2000 yuan, and the compensation obligation is fulfilled within 3 working days. The entire site survey and settlement time generally does not exceed 10 minutes.
and refusing to evacuate the scene for a minor road traffic accident which meets the conditions of rapid processing, the traffic police will order it to withdraw from the scene after recording the relevant circumstances and sign the party, refusing to evacuate, and impose a fine of 200 yuan in accordance with the law, and detain the vehicle of the accident, and turn to the provisions of the general procedure. Handle and punish and score other traffic violations of the parties according to law. "At present, Ji'nan has reached 1 million 400 thousand vehicles, far more than road load capacity, and the current main and secondary main road also bears a large number of parking pressure, scraping, rear end and other small accidents often occur, often cause the whole main road 'intestinal obstruction'. Quick implementation of quick compensation, the first purpose is to facilitate the risk of car owners, the two is to ease the traffic pressure on urban roads. A duty police said to the reporter.