Peugeot 508 malfunction 4S shop refused to return car said worry consumers excessive rights protection
time:13-03-14forum:
Reprinted from http://news.jnnc.com//jinan/2013/0314/192387.shtml.shtml e23.cn summary: March 12 Japanese newspaper "buy two month Dongfeng Peugeot trouble frequent" one report of the residents of Ms. Zhang bought the Dongfeng Peugeot 508 car, a month appeared 2 times the brake failure, and the 4S store insisted that the situation due to the quality of oil quality problems The result is. On the 13 day, the gas station of the middle Huize showed 2 months of oil report, indicating that the oil product was qualified. In this regard, 4S store acknowledged that the vehicle storage failure, but has not yet reached a return vehicle agreement, because consumers are worried about excessive rights protection. .lt; P style=.quot; text-align: center text-indent: 0px.quot;.Gt; Ms. Zhang's vehicle navigator shows ABS brake system failure: Liu Jingfeng, a reporter for maintenance vehicles, Liu Jingfeng reporter Wang Ye, an intern reporter, March 12th This newspaper "buy two month Dongfeng Peugeot trouble frequent" one report of the public bought by Ms. Zhang Feng Peugeot 508 car, 2 times a month, the brake failure, and 4S store insisted that the situation due to the quality of oil products. On the 13 day, the gas station of the middle Huize showed 2 months of oil report, indicating that the oil product was qualified. In this regard, 4S store acknowledged that the vehicle storage failure, but has not yet reached a return vehicle agreement, because consumers are worried about excessive rights protection. Inspection of oil products: after a dispute on the cause of vehicle failure in the oil inspection report for nearly two months, the reporter followed Ms. Zhang to the Huige gas station. Mr. Ju said that his oil did not exist, and issued an oil inspection report form in January 2013 and February. The dates of the 3 reports were in January 15, 2013, January 25, 2013 and February 17, 2013 respectively. The report shows that the inspection items are qualified and the products are all Ji'nan product quality supervision and Inspection Institute. At the same time, Ms. Zhang's fuel records also showed that she really refuels at the gas station, and the fuel record is complete. Mr. Zhang agreed with the inspection of oil and gas station oil extracted by Zhang. I refuted here in January 18th. These reports indicate that the quality of the oil has been checked before. Ms. Zhang said. 4S shop again responds to the car to have the breakdown, worried that the consumer excessive rights and interests 13 afternoon, Ms. Zhang once again arrives at the Shandong distant road Dongfeng Peugeot flagship store in Qilihe road. Around 16:30, Mr. Zhang, the person in charge of the shop, invited several third party members to participate in the consultation. In response to the problems with Ms. Zhang's purchase of vehicles, Zhang said he had issued a diagnostic letter, which showed that there was no product quality problem. Since then, Jiao Jiangang, technical director of the third party Ji'nan orient speed car service Co., Ltd. has been testing the situation with Ms. Zhang. After the vehicle starts, the dashboard displays the EPS/ASR system fault: please repair the vehicle ABS brake system fault: please repair the vehicle. Jiao Jiangang said the situation indicates that the car is defective, but the cause of the fault is not clear. The best way to deal with it is to find relevant departments to issue a failure inspection report, so that the manufacturer can return the car or the consumer can negotiate with the 4S shop for repairs. Jiao Jiangang said. Mr. Zhang of the 4S store said he admitted that there was a small fault in the car and we would like to solve it according to the relevant regulations. He said that as long as Ms. Zhang showed her fault inspection certificate, she could return the car according to the procedure. I did not promise that I could not return the car. I was worried that consumers would be too protective. Consumers questioned the existence of a malfunction, why can not the car back? Ms. Zhang said, since the 4S shop also admitted that the vehicle has a failure, why can not return the car? I bought a new car has a failure, and now let me pay a fault detection report to return to the car, I can not promise. At first, the shop did not admit that there was a problem with the car. Now it acknowledges the existence of the problem, which is clearly deceiving consumers. Who is responsible for a traffic accident in the event of a car failure? I not only do not trust the quality of the car, but also express dissatisfaction with the service attitude of the 4S store, and I ask for a refund. Ms. Zhang said.