Refuse, dump, check! Citizens can call 96576 complaints
reporter Wang Guangzhao
/ > Intern Lei Li Zhu Ruijuan
this newspaper April 13th news taxi refuses to load one time to deduct 2 points, the rental company complaint rate must not exceed the registered vehicle 1%, each more than one percentage point buckle 1 Points. On the 13 day, the taxi industry "officially civilized, tree brand, quality service reaching the target year" officially started. Taxi operation management requirements are more detailed. During the activity, we will also carry out anti illegal operation, public service month, service zero complaint month, social supervision month and so on.
one to one delivery candidate
the activity from April 13, 2010 to December 31st, the specific implementation of the content: June, in the middle, the college entrance examination, the rental enterprises should organize the driver to carry out "one to one student delivery" activities, do a good job of service guarantee for the candidates travel. In September, the "zero service complaints month" was launched in the whole industry, calling on the whole industry to pay close attention to the principle of righteousness and innovation and strive for zero complaints. In October, the "social supervision month" campaign was launched to further improve the overall service level of the rental industry.
in the first half of the first half of the illegal operation of
the Ji'nan taxi industry management department will unite with the public security police and the public transport branch for one month, focusing on the illegal operating vehicles, including the black car, the card car, the foreign operating vehicle, and the passengers and taxi drivers. Make a good order of passenger transport market.
9 "scale" as the taxi driver
City guest management center, the person in charge of the city center, said that the taxi driver's appearance qualification rate, violation rate, traffic accident interval mileage, vehicle tidy qualification rate, meter pass rate, passenger praise rate, passenger charge rate, passenger complaint response rate, passenger response rate, multiplying Customer satisfaction and other 9 service indicators will become a "yardstick" to evaluate whether taxi drivers are qualified or not.
at the end of this year, the center will carry out full coverage inspection and assessment of the taxi enterprises and vehicles in the city according to these 9 indicators, and select 10 service qualified enterprises, 100 service bid soldiers and 300 taxi soldiers according to the results of the inspection. If the public feel that the taxi service is not up to standard, 96576 complaints can be made.