Shandong commercial newspaper
during the warranty period for refurbishment battery, replacement battery warranty period does not extend
April, Ms. Jiang bought a Emma power According to Ms. Jiang, the shopkeeper promised to replace the battery within a year when buying a car. However, when Ms. Jiang changed the battery during the warranty period, she exchanged a refurbished battery, and when the battery went wrong again, the store did not care.
the battery for one year in the electric vehicle warranty was not guaranteed by
Ms. Jiang bought an electric car at a Emma electric car store near Tianqiao in April. "At that time, the shop keeper gave me a promise that it was a one year warranty period. If the battery went wrong in this year, it would be exchanged for several times." Ms. Jiang said.
warranty period from the day of buying the car does not extend the battery warranty period
yesterday afternoon, the reporter and Ms. Jiang came to Emma electric car store. Ms. Jiang took out three packs of an electric car agreement that was bought at the time, and the reporter saw that the battery's warranty was written on the card "to change in 6 months, and to replace the battery in 12 months." "No one told me that when I bought it, I just said it would be a guarantee in one year, and a battery pack." Ms. Jiang said.
for this, the sales staff of the store say that they usually use six brands of batteries, if the batteries that follow the electric car are all hit by Emma's logo, "if the battery is broken, we send the battery to the after sale, and then send the battery directly to us from the various offices, this is not the Emma mark, this is called" Maintain the battery. The staff said that because the battery is affected by the wear and tear of the charger, motor, controller and so on, the battery use time is different, and the service life of the battery is shorter in winter.
new battery is not a new battery package for a year this is the industry "hidden rules"
yesterday afternoon, the reporter dialed the Emma electric car monopoly customer service hotline, the customer service personnel told reporters that the so-called "maintenance battery" is actually a refurbishment battery, the manufacturer is in six months to replace the new battery, out of the six It can only be replaced by a battery for a month without a full month. "We only cover one year, counting from the day when we buy electric cars. If we change the battery this year, we must buy it ourselves." The customer service said.
the last reporter dialed a number of other well-known electric car brand customer service hotlines, and the answers were all the same. Most of the businesses about the battery warranty were to replace the battery within three months to half a year, although there was no warranty period, but the batteries could be replaced for the last few months. It's standby or refurbished.