Buick Lacrosse engine abnormal noise maintenance records said that the main vehicle is more.
vehicle warranty period, Mr. Yin of Laiwu went to 4S shop for "final maintenance" for his car. But this maintenance gave Mr. Yin a very annoying accident. "The service attitude of 4S store is very bad. I thought it was the last time. But in the maintenance of the vehicle, I unintentionally found some maintenance records that I never knew, one of them wrote: 'this is a lot of people, suggest changing the phone!' "
a two year engine noise did not solve
in October 2009, Mr. Yin's sales service in Laiwu Hongfa China trade car is limited Buick 4S store purchased a Buick lacrosse 2.0L, which cost 199 thousand yuan. Two months after the purchase, Mr. Yin found that the car had a very loud voice. "The car started to strike, and the clicking clicking sound was obvious." After
, Mr. Yin found the 4S store. After several consultations, 4S shop agreed to replace him with a new engine. "The engine is the most important part of a car. I didn't buy long enough to change the engine. OK, I put up with it. But since then, the problem of the engine has not been solved.
is the engine of this abnormal sound, and Mr. Yin has repeatedly been looking for 4S shop to communicate. Finally, a management member of the 4S shop gave him a written guarantee. "They kept telling me that the noise of the engine is normal and that it is oil. This is the first time I've heard of this car for so many years. I insist that there is a problem with the quality of the car. " In the letter of protection, the two sides made an agreement on the responsibility of the vehicle. "We have agreed that the responsibility of the 4S shop is responsible for any future vehicle problems due to the engine."
the maintenance record said that the owner of the "more things"
after the signing of the agreement, Mr. Yin fell to the ground like a stone, and stopped going to the 4S shop to repair the car. "I didn't ask any more about the 4S store, but now my car has a warranty period, and I go to their store to find someone. They do not approve of this guarantee. They said that the former manager signed with me and will not continue to be responsible for my car. "
just like this, with the engine noise of "clicking clicking", Mr. Yin's Buick Lacrosse car has been buying for nearly two years. By the end of 2011, he was going to 4S shop for "final maintenance". "4S shop's service attitude is very bad, I don't want to have too much involvement with them. If I wanted to finish this maintenance, I would never go again. However, in the process of maintenance, Mr. Yin had an annoyed discovery. The general 4S stores are secretive about customer's maintenance records and are reluctant to show them voluntarily. He suggested that we should take a look at the vehicle maintenance records and get to know the condition of the car. But this inadvertently looked at him could make him angry. "I found a lot of maintenance records that I didn't know before, and one of them said, 'this is a lot of people and suggests changing the phone!'"
why the vehicle was repaired, but the owner did not know? Mr. Yin suspected that this was because the 4S shop secretly repaired the car while it was in maintenance. "The car has problems, they do not admit, do not tell you, afraid that the owners know trouble, so secretly repair cars. And it's too much to say more about me in the maintenance record, "
in the 4S store's maintenance record, Mr. Yin understood," he meant to delete the phone number registered in the system so that I could not receive some free maintenance from the 4S store. " The information on the maintenance of the vehicle. "
4S store in charge of
"sound is normal, not quality problem"
yesterday afternoon, the reporter contacted a station master of Laiwu Hongfa Huadao Automobile Sales Service Co., Ltd. He told reporters that the noise of Buick engine was normal. "After refueling in the tank, the gasoline falls into the bottom of the tank. After the driver struck the fire, the gasoline was pumped from the bottom of the tank to the upper level. This process makes a sound, which is inevitable. "
since the sound is normal, why does the 4S store agree to change the engine to the owner? This is the answer: "this is the result of the negotiation between the owners and the owners. Changing the engine is to solve the noise of the vehicle, but the problem has not been improved after maintenance. But when the reporter asked if all of the Buick cars were going to happen, the stationmaster said, "I can only say that this is normal, not the quality of the car."
the question about the number of guarantees signed by 4S stores and consumers, the station master's answer is very vague: "I have to look at the content of the agreement and ask my supervisor to decide."
so, why is there an inexplicable maintenance record, and why is the record "a lot of people, suggested changing the phone"? The stationmaster said to the staff to verify, and then reply to the reporter. But when the reporter called the webmaster again, he refused to answer the phone.
the reporter also reflected this matter to Shanghai general public relations manager Gong Guangjun. He said he could not reply immediately, hoping that reporters could sort out the problems reflected in them. Yesterday afternoon, the reporter has sent the photo evidence and related questions to him. The question is as follows:
- what is the reason for the Buick regen engine noise? Why does the replacement of the engine still fail?
- why the maintenance staff said in the maintenance record: "there is a lot of this personnel, suggest changing the phone!"
- whether the previous safeguards are counted What is the number?
- can the maintenance record be open to the customer? What is the record of the maintenance?
when the reporter calls the palace again, he said, "I have received the mail, and will forward it to our customer service immediately, and will give you a reply at the fastest speed."
6:39 yesterday afternoon, the reporter received a reply from Gong Guangjun on the issue of "new sail" which was reported earlier.
he said that the EMT gearbox, the automatic shift control mechanical transmission, is a complete set of electronic control systems on the basis of the traditional manual transmission, replacing the whole process of manual clutch and shift. The normal work of the electronic control system is based on the electronic signal on the whole vehicle platform. Therefore, whether the electronic signal of the whole vehicle is normal will directly affect the work of the electronic control system.
Gong Guangjun further explained that the modification or addition of the vehicle related lines or electrical systems, for example, the modification or addition of the electrostatic belt, the central control door lock and the reversing radar, may lead to the change in the state of the electrical system of the original vehicle, thereby directly interfering with the electric signal of the whole vehicle and affecting the electronic control system. The normal work of the system. "For those owners who have such a situation, we suggest that we contact Chevrolet's after-sales service center as soon as possible and enter the station for inspection."
some owners wrote on the stickers that "suddenly turn off the fire and keep the distance between cars" to remind the vehicles behind.
reporter has learned that recently many owners across the country have received the "free testing and maintenance" telephone. Shenzhen's Monsieur Monsieur received a message: "warm hints: Shanghai general manufacturers notice, your love car in this free upgrade range, please come to the store as soon as possible."
according to car friend analysis, this so-called upgrade is actually GM secretly corrected some "congenital deficiency" when the vehicle was out of factory.
Shanghai's general action triggered a hot debate among the "Friends of the 4QQ group". "One is to upgrade, one is a recall, what's the essential difference?" one of the car friends replied, "one is publicly mistaken, one is secretly correcting it!" more car friends expressed disappointments to "new race", and some owners wrote on the car stickers: "pit Daddy! At any time may go out!" to remind the car behind. The car keeps the distance.
Beijing Ying (Ji'nan) Law Firm lawyer Li Jiandong said that in February 24th, public service lawyers had sent a lawyer letter to the United States to reflect the situation in the domestic new racing car owners. But no reply has been received yet. Before March 15th, they considered the opportunity to send a lawyer's letter to the AQSIQ.
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recently, the reporter received a letter from the owner of the Buick car, reflecting the serious quality problem of the car purchased by the Yue, that is, the vehicle may be suddenly flameout because of the air conditioning failure or other reasons. The driver brings a great danger to the security.
the car owner said the failure was common in the Buick model, and after journalists found it on several car quality complaints websites, the problem was followed up.
wrote to readers that the lacrosse 2.4 models he bought 5 years ago had mileage of more than 100 thousand km and had a warranty period. Recently, when he was driving the car in normal driving, the engine suddenly heard abnormal noise, and then quickly stalled. At the same time, the steering wheel stuck and could not turn. After the rescue, 4S shop towed the vehicle to repair, after inspection, the need to replace the gearbox assembly and some parts, the replacement and maintenance costs more than 50 thousand yuan, and need the owner of the owner to bear.
engine failure problem not only troubled the old Lacrosse car owners, but also made some new LaCrosse owners headache. On the car complaint network, the owner of the car has 2011 2.0T models purchased in April 20, 2011, with less than 2 months' time, the mileage is only 2300 kilometers. In June 18, 2011, the problem is difficult to start. After multiple inspections of the 4S store, the engine is finally extinguished and the steering wheel and the instrument are all out of order. Heavy fault. In this regard, 4S shop through computer inspection did not find the root cause of the failure, to owners may be gearbox problems. In the China automobile quality network and the 315 auto complaints network, reporters have found many similar complaints. The car owners are all the vehicles driving around 3000 kilometers. Most of the car starts, the engine frequently sends out the noise, and then goes out, the gearbox is not a
safety hazard. It is very important that Shanghai GM can attach importance to this kind of trouble, and help the owners properly solve the related problems as soon as possible, and also the owner of a safe car.