Mercedes Benz Smart has been on the market, it has gained a reputation for its fashionable appearance and small body. But these two days, Miss Li in Hangzhou has been depressed in his heart: the blue Benz Smart, which is less than 10 thousand kilometers in mileage, frequently appears when the car starts to shake violently when the car starts to start, and the engine fault lights are often lit. Miss Li questioned the quality problems of Mercedes Benz Smart.
this, Hangzhou East Star line gives the answer, "just clean the throttle can solve the problem, the same problem later, if the warranty period, 4S shop will be free to clean the throttle service." Miss Li did not agree with such views.
Smart frequently brightens engine fault lights
"5000 kilometers before the first car is jitter and can not start, originally thought is the weather cause did not care." Miss Li said that the car was purchased from the Benz East Star 4S store in July 2010. From the purchase to the first insurance period in December last year, there was a situation that the car could not start, but it didn't care.
unexpectedly, in the early February of this year, Miss Li's Smart engine trouble light suddenly lit up. "The response they gave at that time was that the weather was too cold and the engine was inadequately burned, and there was no quality problem." Miss Lee said that the second day engine failure lights no longer lit up, put the problem aside again.
"Smart throttle structure is very small, so it is easy to cause throttle dirty, resulting in vehicle failure." Wang Yunlong, manager of after-sales service of Dongxing line, Hangzhou, said that, like Miss Li's case, from a professional point of view, just washing the throttle can be done.
cleaning throttle dispute focus
"from the car maintenance point of view, cleaning the throttle will have parameters, according to this parameter to determine when to clean the throttle, this is the basis." Miss Li said puzzled that the number of kilometers of my car is far from the number of kilometers that the throttle needs to be cleaned, and if the same problem occurs at the time, it is not known whether frequent cleaning of the throttle has a damage to the car.
for Miss Li's question, the after sales service Wang manager said that it is not known whether cleaning the throttle has such parameters at present, they need to consult the superior department in order to give a reply.
"after February 2011, Hangzhou East Star Mercedes Benz 4S store has sent internal mail to inform vehicle maintenance personnel to clean the throttle for free for them when SMART vehicles do maintenance and maintenance, but in this case, the owner is not required." Miss Li said that this was the news from the 4S garage mechanic of Dongxing Xing in March 8th when the car was overhauled.
"this is the increase of service and technical guidance to the customer, and it is inconvenient to disclose information about the company if there is such an internal notification." Manager Wang said that the situation reflected by Miss Li needs to be investigated and understood, and she is not clear about it.
industry insiders suggest that car owners are advised to clean the throttle after running 10 thousand -1.5 km, and postpone thousands of kilometers properly. If a vehicle travels frequently after thousands of kilometers, the product itself may be defective in quality or design.
car owners questioned the situation is not an example of
"during the repair and maintenance of the car, the other owner also met the same thing." Miss Li said she doubted such a case was not a case.
"so far, this is the first time we have encountered this situation." Manager Wang said, as long as Miss Li is willing, we agree to clean the fuel injector and throttle, and the problem of the reverse gear can not be hung. We also agree to replace the clutch disc. The 4S shop has no positive answer to whether there is a question about the quality of the clutch. It only means that it is now upgraded, and it is free for two years. "
" I think there is a serious problem in the design and quality of the Smart, and it is not a case. I hope that the Benz and the East Star 4S store will make a timely and reasonable explanation of the situation. " Miss Lee asked for a return or free maintenance and repair of the vehicle in a reasonable number of kilometers.