Ji'nan public transport is carrying out the smile service
source: Ji'nan daily
newsletter March 5th (correspondent Zhao Dongyun) Ji'nan bus general company started "Lei Feng spirit into the car, smile service with you" activities, will be "smile service" as the breakthrough, the overall implementation of standardization Services to achieve annual service pass rate of 96%, vehicle hygiene qualified rate of 96%, service complaints department knot rate of 100% target.
today is Comrade Mao Zedong for Lei Feng inscription 47th Anniversary and the Chinese youth volunteer action to implement 17th anniversary days, Ji'nan bus start "Lei Feng spirit into the car, smile service with you" activities, will be through the bus operation management, the launch of the civilian measures, the optimization of the car environment, and improve the star suit Service standards, comprehensively strengthen the brand building of public transport services, and serve the people wholeheartedly in the bus service. The total annual mileage of Ji'nan bus is 190 million km and the passenger volume is 870 million passengers. The service complaint rate will reach 100% and the passenger satisfaction rate will be 85% during the year.