Audi complaints topped the top the Great Wall complaint
car complaints network this period (November 18th -11 24) complaint rankings show that the top ten list of luxury cars before the last year of the previous year, the Volvo S department with 16 complaints to the Mercedes Benz S class extrusion before ten, many models in the row on the year on year. The previous period also changed. In the previous report on the crown quality failure, the crown's current complaints rose more clearly. It is particularly noteworthy that Audi continues to be in the top of the luxury car complaint, and the complaints are focused on the core issues such as gearboxes, pumps, headlights, and oil shortage, and today, Audi has not solved these problems satisfactorily, not to mention recalls.
the number of complaints before this period ten list car companies are exactly the same as the previous period, but the Great Wall cars surpassed Dongfeng Nissan ranked sixth, and the head and tail are still held by Changan Ford and FAW TOYOTA.
Audi "old fault" long has not changed
with the Volvo S series into the luxury car complaint list, the current luxury car complaints list 7 brands, basically included in the sale of the mainstream luxury brand, and Audi in the sales volume climbing, while the volume of complaints is the same step Walking high, in the car complaints online, Audi has been ranking high in the luxury car complaints list.
on the Audi complaint list of the car complaints network, China Securities newspaper reporters found that most of the owners' complaints were focused on the gearbox, the pump, the headlights, and the lack of oil.
a lot of car owners in the car complaints online, the early Audi after the protection of the computer screen flicker, hang off refueling does not walk, hang down the car powerless or sometimes simply not move, in the driving from the D to S gear suddenly acceleration, or between the S and D block jump to jump to the phenomenon, and after the 4S shop after overhaul all It is confirmed that the computer board of the gearbox is damaged and the owner is required to maintain it at his own expense on the grounds of over insurance. But car owners found this phenomenon more widespread, causing owners to complain. On this issue, Audi insists that the product has no quality problems due to the driving environment and too long time, but in order to improve the satisfaction of the owners, only the owners with complete maintenance records are given a certain discount.
pump leakage is also more common. Reporters learned that Mr. Yan in Taiyuan, Shanxi, in August 4, 2009 from Audi Taiyuan deity di 4S shop to purchase Audi A6 L car, in October 20, 2010 when the normal driving of the dashboard cooling water alarm, emergency stop after the discovery of a large number of cooling water leakage, can not drive. At this point, the mileage of the vehicle is only 38888 kilometers. Subsequently, the vehicle was towed to the Audi 4S shop for repair. It was finally confirmed that the water seal of the vehicle water pump ruptured led to the cooling water outflow and needed to be replaced by a pump. 4S shop maintenance personnel directly admit that the problem is the pump's defect. The complaint list on Audi complaint online seems to confirm this.
complaints about Audi headlights have been reported many times before, although Audi can replace the headlights with problems, but it doesn't really solve the problem, because there are still a lot of complaints on the car complaints online, and Audi's reply is "distribution". In communication with customers, Shang is trying to specify the satisfactory maintenance plan for customers and strive for customer understanding. But there is no substantive treatment. There is satisfaction and dissatisfaction in the feedback of the owner. I wonder if this is related to the coordination ability of 4S shops around the country. The owners thought Audi could do better. They should put an end to the problem of headlights flooding at the beginning of the factory.
Audi has a long history of lack of oil, and there are many complaints related to car complaints online. For this kind of problem, in general, Audi should take the car owner to the 4S shop to weigh the oil, confirm the oil loss, and then make the corresponding solutions.
Audi sold 150 thousand cars last year, and this year it is expected to exceed 200 thousand vehicles. Generally speaking, with the sharp increase in car sales, product quality and after-sales service also need to keep pace with the increase and increase investment in after sales. But Audi's top complaint list shows that Audi still has a long way to go in terms of product quality and after-sales service.
tengwing C30 caused by the the Great Wall complaints
the car complaint network complaints before the list of car companies are exactly the same, but in the ranking of the Great Wall cars surpassing Dongfeng Nissan ranked sixth, the head and tail still by Changan Ford and FAW TOYOTA control. The Great Wall motor has also become the largest number of complaints in automobile companies, an increase of 17 over the previous period.
the main reason for the rapid increase of complaints in the near period of the Great Wall car is that after the listing of tengwing C30, a series of quality problems have appeared, such as the problem of reducing distribution, air conditioning refrigeration and engine cold wobble, and most of these problems belong to the universal phenomenon, so it is very easy to cause the owners' collective rights to maintain the rights.