Second hand car network transaction disputes frequent platform blindly pursue efficiency cause integrity problems
http://news.jnnc.com//jinan/2018/0315/658963.shtml
New Beijing News
pay attention to e-commerce platform after sale service
second-hand car network transaction disputes, platform blind pursuit of efficiency caused by the integrity problem; Haidian court issued a case to make a prompt
vehicle odometer display The number of used cars with a range of 49 thousand kilometers has reached 98 thousand kilometers in the first half of the transaction, and a second-hand car platform has been awarded a compensation of 100 thousand yuan by the court because of fraud.
on the eve of 3 / 15, the Haidian Court released the case of purchasing second-hand cars by electronic business platform, and summed up the common problems in second-hand car platform trading. The judge said that in recent years, buying second-hand cars through the electronic business platform has become the choice of more and more consumers. The new mode of the second-hand car makes the car and buyer more centralized, improves the market environment and reduces the cost of circulation. But at the same time, there are fraudulent conditions in the process of Internet trading, which makes a large number of rights litigation in the second-hand car business, and the blind pursuit of efficiency leads to the problem of honesty and credibility.
case 1
to repair the car after the vehicle to repair the quality problems to be evidences
Mr. Zhao bought a second-hand car in the second-hand car trading platform for everyone and car, and signed the "purchase and selling agreement" with the owner and the platform of everyone and car. There are some abnormal scratches on the surface of the vehicle.
after Mr. Zhao carried out the car, driving from Xi'an to Inner Mongolia, he found the vehicle had a different noise. When he went to Beijing to prevent the danger, Mr. Zhao found a maintenance shop for maintenance, found the vehicle's front wheel bearing split, and the gearbox five gear did not rise six gears, Mr. Zhao said to the maintenance shop to the vehicle. Repair and replace part of the parts.
Mr. Zhao and after after after sales personnel contact, the maintenance costs of many communication, everyone and car after sales personnel said that the cost is not within the scope of after-sale, no compensation. Mr. Zhao appealed for all cars to the court, saying that the vehicle was concealed from the quality of the vehicle, and the reinspection report issued by him did not truly reflect the car condition, and it was required to compensate for more than 1 million yuan for the maintenance of its vehicle.
the court hearing that the maintenance sheet submitted by Mr. Zhao did not specify the reason for the maintenance of the replacement parts. It could not be seen that the necessary maintenance for the damage of the vehicle components and the damage to the maintenance and replacement parts before the vehicle was brought before the car was damaged. Mr. Zhao did not submit the corresponding payment ticket to prove that it had actually paid the maintenance. Therefore, the court did not support Mr. Zhao's claim.
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before buying a car, we should pay attention to the range of
when consumers buy and sell used cars, the car should first confirm the car condition and then make the deposit. The buyer should confirm the quality of the vehicle, the year of the purchase, whether it is an accident vehicle, and whether there is any illegal action. If there is a clause in the standard contract that is unreasonable to expand the risk of one party's transaction, the consumer has the right to adjust and modify the terms of the standard contract.
consumers also need to confirm the conditions and procedures of the second-hand car trading platform providing after-sales service. If the second-hand car trading platform provides after sale service for the buyer's vehicles, it is obliged to clearly inform the conditions and contents of the after-sales service, as well as the process of repair and contact. If the vehicle is in the context of after-sales service, the buyer should repair the trading platform according to the corresponding repair channels and procedures.