Emmelle electric motor governor 3 bad 2 times, because can not provide maintenance records, no warranty.
Shun Network - author: Shao Qi
last year's new governor, the first two days are broken, the result is not guaranteed. Recently, Mr. Wang said to the women's newspaper that he bought a Emmelle electric car three years ago, two weeks ago, because of problems, the maintenance staff tested that the governor was broken. What makes Mr. Wang dissatisfied is that the car has been bought for more than three years, which is the second time that the governor has problems.
last June, at the Emmelle electric vehicle maintenance point in front of the international financial center of Luneng lead city in the Middle District of the city, I spent 360 yuan to replace a governor, and the result was broken on May 5th. The worker said that the governor on the door did not change the governor and the date of the factory. Guarantee。 Mr. Wang told reporters that the provisions of Emmelle electric vehicle manufacturers, the replacement of parts within a year are in the warranty period, under normal circumstances, the governor that he changed in June last year if again damaged, should be responsible for the warranty. Mr.
Mr. Wang said Emmelle's staff did give him a maintenance sheet during last year's maintenance. Because of the longer time, the maintenance sheet could not be found. I couldn't prove that the governor had been replaced last year. Because there is no record of replacement, it is not in the end whether to spend money or exchange it for free. It has been half a month now and has not answered me. Mr. Wang said he thought he had a certain responsibility to lose the maintenance list, but the replacement parts should not be out of the factory date, and the merchant should not have no maintenance records. The spare parts do not have much money, my own money is not a problem, the main business is to give me a reply, now the other side has been dragging, the car has not been able to ride for half a month.
, later, the reporter contacted Emmelle electric car Ji'nan maintenance center, the customer service personnel told reporters that, according to Mr. Wang's call and warranty records, many times last year, the maintenance records have, only did not last June, Mr. Wang said that the governor is actually the controller, we do not find Mr. Wang's maintenance Record, generally speaking, there will be a factory date on the fittings. According to the date of the factory, even if it exceeds one or two months, we will consider it within the warranty period. However, if there is no date on the parts, then it is not possible to determine whether the accessories are in warranty period and can only be repaired by consumers themselves. The service personnel said that as the record of the report was kept by the consumer calls, it did not exclude Mr. Wang from using other telephone number warranty and maintenance records under other telephone numbers. At the same time, the company says that the company will reply to Mr. Wang as soon as possible.
later. The reporter contacted Zhu Lanyun, a lawyer from Shandong Lu Quan law firm. She said that according to the law, who should advocate and who should provide evidence, consumers should provide maintenance vouchers. Due to the loss of the repair list, it is impossible to impose a warranty on the merchant. Similar circumstances are not unusual. It is suggested that Mr. Wang should negotiate with the merchants through the market supervisory authority and the consumer associations.