in the near future, brings convenience to the residents, but it also causes the problem of disorderly discharge and high rate of damage to the single car.
yesterday morning, the Chinese Consumer Association held a symposium on promoting the rights to share the rights of the shared bicycle service. Morbie, ofo, Xiaolan, and you and Yongan, five shared single car business representatives. At the
symposium, the five enterprises have stated that the recharge balance of the shared bicycles can be refunded, and the companies such as the motorist and the ofo have also bought the insurance for the users and ensure the safety of the users.
the Beijing Municipal Transportation Commission is currently working on a unified management specification for the problems of high damage rate and inability to lock car locks.
focus
1, balance and deposit can be refunded?
299 yuan per bike deposit, ofo bike deposit 99 yuan, to use a shared bicycle, deposit is the first step. Many users are concerned, can the deposit be refunded? If the recharge balance can not be used back?
yesterday, the deposit and balance of general concern for consumers, the 5 companies all said that the deposit and recharge balance of the user can be refunded.
, among them, the ofo single car representative said at the forum that at present the 99 yuan deposit of the ofo single car can be refunded through the APP, and the refunds in the account can be refundable. The maximum amount of refunds is not more than 72 hours after the refund of the repaid balance. The representative of the motorbike company said that the 299 yuan deposit of the motorist bike can be returned directly to users who are not refunded through the APP, and will return the deposit through personal information verification. .quot; the representatives of your.Quot, bicycles and Yongan cycling company also indicated that the deposit and recharge balance can be refunded.
the current APP interface for reporters can't find.Quot; the balance of the refund.Quot; the option problem, five companies say that the recharge balance can be returned by means of customer service phone, APP feedback.
in addition, at the symposium, the fund safety problem of user car deposit was repeatedly mentioned by lawyers and media. Where is the deposit of the user's deposit? Will it be used for other investment? In this case, the person in charge of the motorist and the ofo unit responds on the scene, and the deposit is kept in the bank for third party funds.
2, bicycle damage rate high how to do?
recently, there is a net friend in the.Quot; a road saw 10 small yellow cars, no good.Quot; there are many users to reflect.Quot; small yellow car license plate was smeared maliciously by people, the subway mouth found 5 no good.Quot;
for the often denounced.Quot; the small yellow car.Quot; the car lock bad, the seat drop, the tire breakage and so on, the ofo single car representative said in the symposium that the human destruction is unavoidable, and the damage problem is really serious at present. According to the current statistics, the damage rate of the yellow car is about 1% of the total.
how to deal with damaged vehicles? Ofo single car representative responded that, for the problem of car lock often bad, it has signed a cooperation agreement with HUAWEI to develop NBLOT based on 5G network to improve the current car lock. At present, the grid system management of a single vehicle, the arrangement of ground management personnel, each person is responsible for a region, one person is responsible for 400 to 500 vehicles, do half an hour response, timely handling of the problem of vehicle failures.
the motorist representative responded that the positioning system had been set in the motorist bike, and the vehicle would be repaired by vehicle positioning in time.
at the same time, the person in charge of the small blue single car said that the staff under the line have been arranged to guide the users to stop, to standardize the parking and to find the malfunction vehicles along the street. At present, a 24 hour complaint hotline has been launched. APP also has complaints channels, and users can reflect the bicycle fault and other complaints in time.
3, how to protect user information?
generally requires users to fill in personal information such as cell phone numbers, user names and so on through sharing APP. Whether there is a risk of disclosure of personal information registered on the platform?
to this, the responsible person of the motorist bike said, the user information security, has been in cooperation with the Haidian network police, the legal compliance supervision, third parties to the user's personal information need to have a survey of the user information leakage problems, can be passed. Haidian network police case, and investigated and dealt with according to law.
4, how to deal with an accident when riding a bike?
recently, the problem of riding a bike sharing bike and falling into a traffic accident has aroused heated debate. How does the ride share a single car accident compensation? Is there insurance?
ofo single car representative on the scene said that at present, each user has insured personal accident insurance, the user in the process of riding in the course of accidents can be applied for compensation.
, at the same time, the representative of the motorist bicycle enterprise said that it has been insured with the Sino an insurance company for the single vehicle. There is a potential safety hazard for the vehicle, which can claim 1000 yuan to 10 thousand yuan for the indemnity, such as the accident, and the related compensation for the users.
the head of the small blue single car enterprise also said that since the small blue single car entered Beijing for 1 months, the user insurance has been perfected. At present, every user has insurance and security.
for insurance issues, Qiu Baochang, a specialist in the panel of experts and lawyers of the China National Association for association of China and China, suggests that in addition to the basic insurance for users, the insurance compensation for accidental traffic accidents should be taken into account, and third party liability insurance should be provided for users' accidents to ensure the unimpeded mechanism of the accident.
expert voice
deposit control agreement should be publicized to
at the symposium. The issue of sharing the security of bicycles has been repeatedly mentioned by experts and the media. In this regard, Qiu Baochang, a specialist in the panel of experts and lawyers, said that sharing a single vehicle is a manifestation of the maximum utilization of resources, but in the process of development, it is necessary to standardize the management. Where the user's deposit goes and how to supervise it is a problem, which involves financial risk and consumer's financial security.
Qiu Baochang, for example, at present, the deposit of a single car is 299 yuan and 99 yuan, according to the frequency of a car using 3 to 5 times a day, and the total deposit of each vehicle is very high. The deposit of millions of cars has financial risks, involving consumers' rights and supervision.
for the unified supervision model for the deposit of 5 vehicles to share a single car response, experts of the expert group and lawyer Hu Gang of the China Association of experts and experts of the China Federation of consumers' association suggested that the sharing of single car enterprises should show the content of the fund supervision agreement to the society and the consumers, and ensure the safety of the consumers' funds.
.quot; a lot of things care about the details, generally speaking is the third party supervision of cooperation with the bank, who is the third party, how the specific supervision, this is to take out the contract. It's not that the bank has a credit. If I go to a bank to open an account, can I have a credit?.quot;
Hu steel says that the operator has the obligation to provide real information to the consumer, and the consumer has the right to get real information. For example, there is a problem of personal accident insurance. Since the enterprise publicly claims to have insurance and guarantee, it should also show the insurance contract, who should be insured, who is the beneficiary and so on.
Beijing will introduce the management method of sharing single car. The shared bike is still in the running horse. Some management measures have been put in place in various places. The management measures are introduced mainly for the disorderly and disorderly vehicles, the users' use of safety and the personal information of the users during the development of the shared bicycle.
for users to reflect the common single car.Quot; disorderly launch.Quot; in recent days, Xicheng District took the lead in launching a shared single vehicle management measures, especially for the sharing of single car parking, the 10 streets are prohibited to stop and share a single car.
whether there will be a unified management regulation in Beijing? The new Beijing News reporter learned yesterday from the traffic department that the city of Beijing will introduce the city's management methods, and it is still in the research and formulation stage.
at the beginning of this year, the responsible person in charge of the Beijing Municipal Traffic Commission said in an interview with the reporter that the transportation and city management departments will jointly introduce the unified standard management method for the shared bicycle in Beijing. The main purpose is to encourage healthy development of shared bicycles and meet the needs of cities. Last month, a multi department coordination meeting was held to preliminarily define the management measures.
yesterday, the reporter learned from the relevant departments that the provisions are still in the process, the details of the details can not be disclosed, but it is clear that Beijing supports the development of shared bicycles, and the parking management will be made by the districts according to the actual conditions.