source: the Ji'nan daily
because they do not want to buy car insurance in the 4S store, the consumers have been deadlocked with each other for a month, and eventually they can't buy insurance. When you lift a car, you can only compromise. Recently, the auto sales season is coming. Many people reflect to the party newspaper hotline that they encounter the 4S shop "bundling" in the process of buying cars. The Shandong Consumer Association reminds consumers that if this happens, please collect evidence to complain, and Consumers Association will deal with it.
one year car insurance nearly 8000 yuan
in October 28th this year, Mr. Xu paid 1000 yuan deposit at Ji'nan run Hua Buick automobile Park store, and bought Buick aakeway car by installments. Mr. Xu told reporters that the total price of the vehicle was 213 thousand yuan, 3 years and 3 yuan. In November 1st, Mr. Xu took the first payment to the 4S shop to pay the money. He wanted to pay the car only. I didn't expect the 4S store to ask him to buy insurance in the shop.
because the sales staff of the 4S shop did not say the insurance problem before, but on the day of the payment, Mr. Xu bought the insurance in the store, and he had to buy it for 3 years. Mr. Xu told reporters that, according to his understanding, buying insurance outside is much cheaper than the store. Only in the first year the cost of insurance in the store was up to 7600 yuan, and a second - year renewal deposit was also paid.
Mr. Xu told reporters that he had expressed his dissatisfaction with 4S shop and offered not to buy insurance in the shop. The 4S store has been in a "stalemate" with him. Until 15, Mr. Xu took the initiative to promise to buy insurance before he successfully proposed the car.
reporter contacted Ji'nan run Hua Buick Park shop, a staff member said that there would be no forced customer to buy insurance, and the salesman would negotiate with the customer before the car, and respect the customer's opinion.
do not buy insurance can not be a car
not unique, in early September this year, Mr. Shi in the Ji'nan high and new exhibition center car exhibition car, and pay 500 yuan deposit, want the full money to buy a MITSUBISHI European car. Mr. Shi told reporters that he had asked the 4S shop about the time to lift the car from the beginning of the booking. Finally, in late October, the 4S store sent him a notice.
after receipt of the notice, Mr. Shi came to the Guangzhou steam MITSUBISHI Industrial South Road shop, and did not expect that at this time the salesman asked him to ask for another 13 thousand yuan, saying that if you want to pick up the car as soon as possible, it is necessary to buy insurance in the store. If you do not buy insurance, you have to wait for the notice. Mr.
Mr. Smith was very puzzled about this. No car salesman said he wanted to buy insurance in the shop, and the price was so expensive. To Mr. Shi's objection, a salesman told him that all brands now basically need to buy insurance in the store, which has long been a "customary".
Mr. Shi told reporters that as of now, because of her own insurance, she has not yet come to the 4S shop to lift her car. But because the child needs to use the car recently, he has decided to pay the insurance premium. And for the whole thing, Mr. Shi said he was really helpless.
in this case, a staff member of the Guangzhou steam MITSUBISHI Industrial South Road shop told a reporter that the general sales staff will inform the customer whether to buy insurance when they are engaged, and they will communicate with the customers in advance. There is no positive answer to whether customers are forced to buy insurance in stores.
buy car insurance and pay security deposit
in December 12th last year, Mr. Li ordered a Langyi car at the Shanghai Volkswagen 4S shop in Ginza, Ji'nan, and was told to be able to lift the car in the month. Later, Mr. Li arrived at the 4S store, and the salesmen asked him to buy 4800 yuan of insurance and charge him 1000 yuan to renew the deposit. After
, Mr. Li learned that the "bundling sale" of 4S shop is not legal, and the owner should have the right to choose independently. So, he contacted Shanghai Volkswagen national customer service, a customer service staff told him that headquarters did not authorize local 4S shops to do similar things. Later, Mr. Li also called the 12345 hotline to reflect the matter. Eventually, 4S store contacted Mr. Li and returned a 1000 yuan renewal deposit.
Mr. Li told reporters that he has been complaining about it all the time, but also that the people who want to buy a car will be on the alert, to learn to protect their rights and interests, and not to be easily bound by this "tyrant clause".
cooperation with the insurance company into "open secrets"
a reporter has learned that similar "bundled sales" exist in many 4S stores and become a "customary" rule. Each brand 4S shop is not the same for the new car bundled sales insurance, some require the owners to buy insurance, some are not divided into loans, the whole money, all need to buy one year insurance in the store, and even more, let the owner pay the different amount of renewal deposit to ensure that the owner is in this year or even third years here. The insurance company renew the insurance.
"some types of vehicle preferential intensity is relatively large, basically only by selling cars without much profit, so insurance is our more important source of profit." Mr. Wang, who has been engaged in the car sales industry for years, said. An unnamed insurance employee said that there is a lot of cooperation between the 4S stores and the insurance companies, and the salespeople bundled the insurance on the car and made a profit from it, which is why the same insurance package is more expensive than the insurance company.
"bundling" infringes on consumer rights
"this is a typical infringement of consumer rights and interests." Zhang Hangjin, a lawyer from St. Yi law firm in Shandong, said that according to the law on the protection of the rights and interests of the 4S, consumers must be voluntary when they accept services or buy goods. The consumer buys the car, and the insurance is the consumer buys to the insurance company, therefore these two are separable, if the 4S store is put together to bind the sale, it is infringed on the right of the consumer to choose. In addition, Zhang Hangjin reminds consumers that when signing a contract or agreement for buying a car, we must see clearly what is agreed in it. If you encounter such a situation, you can complain to the business administration department.
reporter contacted the Shandong Consumer Association, a worker named Zhang, who often received similar complaints. This "bundled sale" is a violation of the consumer's free choice. With regard to the solution of this problem, he reminded consumers to have a concept of rights, as far as possible to sign an agreement with the merchant in the car reservation, and to stipulate the date of the car, the insurance purchase and so on. If there is a similar situation, if consumers want to collect relevant evidence and complain, the consumer association will deal with it.