New Ford Fawkes 8 months repair 8 return vehicle owner said the application extended warranty period was rejected.
Shun - Shun - Ji'nan times
in February 17th, Mr. Li came to Shandong, No. 83 Industrial South Road, Shun Ford store, to repair his Fox Fox. Mr. Lee said, buying this car for 8 months, back to 4S shop repair has eighth times.
Mr. Li told reporters that the car was bought by his Ford 4S store in Shandong in June 2015. The car is a 2015 - box 1.6L automatic comfort type, and the price is around 100 thousand yuan. However, in September 2015, his car began to frequent problems.
Mr. Li said that when the first failure occurred, the indication of the display in the car was the gearbox failure. At that time, 4S shop staff said that there was no obstacle to eliminate the fault code of the computer system. A few days later, the vehicle was again in trouble. The staff upgraded the gearbox control module for him. Shortly after, the vehicle failed again, and the staff claim that the gearbox control module burned out and needed to be replaced.
my car has been repaired 8 times before and after. Maintenance masters almost always say that it's not a big deal, that upgrading the computer system is good, or eliminating trouble codes is fine. But why always use it? Can I repair this car? I doubt it. He said that because of frequent vehicle repair, he asked 4S shop if the vehicle shelf-life could be extended, and the other party refused.
Mr. Li said that the latest failure occurred in February 7th, that is, the eve of new year's Eve. When he was driving on the viaduct, the red light suddenly appeared in the car's display, followed by the dash of the dashboard between 1000 and 7000 turns. After that, the vehicle stalled rapidly and suddenly appeared in the process of deceleration. He hastened to stop and fire. He went straight to the Ford 4S shop to repair the car that day. After a series of tests, the repair truck owner suspected that the gearbox was broken, but because the Spring Festival workers had to leave, they had to wait 17 days before they could repair.
17, Mr. Li will send the car to Ford 4S shop for repair. When the worker opened the lid, he found that the gearbox of my car was rusty, and something like bearing was burnt out, only half of it was left. He said.
February 18th, the reporter called Shandong Shuncheng Ford 4S store. The reporter checked his technical director on the condition of many repairs and parts rusting which Mr. Li reflected. The other side said that the consumer's car was being repaired, and the specific circumstances could not be disclosed.
the reporter consulted Wang Xinliang, a lawyer in Shandong shiny law firm. He said that Mr. Li's car is currently in the warranty period, and the gearbox belongs to the main part of the car. If it has problems, it will affect the use function of the car, so the 4S store should extend the warranty for its more replacement parts. If the same problem has not been repaired well, consumers can also ask for a return.