Ji'nan owners suffer from Goodyear tire peeling and dropping manufacturers changing front tire instead of rear tire.
Shun Net - Ji'nan daily
same is the skin, drop, the two front tire changed, how did the rear tire be caused by trauma? For this In the event, Mr. Lu, the owner of the Buick monarch, was quite puzzled. The 4S store said it was up to Goodyear, a tire manufacturer, to change the tire for customers.
car owners questioned the same tires before and after the same treatment.
in January 2013, Mr. Lu bought a monarch car in Jiyang and Buick's 4S store. By March this year, the car had only run about twenty thousand kilometers, and the surface of two front tires was peeling off. At first the crack, the skin, and then down. According to Mr. Lu, the area of peeling is about 100 millimeters in size and about one millimeter in thickness. After Mr. Lu showed the problem to 4S shop, the staff took pictures and passed it to the tire manufacturer. Later, two leather tires were replaced. Shortly after
, Mr. Lu discovered that two rear tires also had the same situation. In July 9th, Mr. Lu came to the 4S store again, and the staff handed out photos to the tire manufacturers according to the previous practice. But half a month later, Mr. Lu got the news that two tyres could not be replaced. A case description from a tire manufacturer shows that the symptoms of two tires are caused by trauma and are part of the tire surface, which does not affect safe use and is recommended to continue.
Mr. Lu said that the car was not often used in peacetime, only more than 20000 and a half years run, and usually only go to work, even a long distance run. Besides, if the tire is cut or a drum or a drum, it is possible to say trauma, but how can it be caused by skin injury on the whole tire surface? He thinks, in the same case, the first two front tires can be replaced, indicating that it is not a factor, and the tires will not be given a long time later. To replace, the result of such treatment made him think impassable. In case of a problem, who is in charge?
Mr. Lu's vehicles used Goodyear tires. Reporter search found that in recent years, the brand tires were complained by many owners of various models across the country, such as skin and slag. The photos taken by owners showed that the symptoms were basically the same as those of Mr. Lu. In March 2015, the 3. 15 auto rights alliance received more than more than 60 cases of Goodyear tire skin complaint in more than ten days. Most of the time of the leather lifting was about twenty thousand kilometers and some less than 10 thousand kilometers. Many owners said that after feedback to 4S shop, they would usually be misled by improper use. Some owners have successfully exchanged one or two tires, but when the other tyres have the same problem, they are refused to replace by improper use or other reasons, or have been told that the extent of the skin has not reached the Goodyear manufacturer's claim standard and does not claim. 4S shop responds to whether to replace the tire by Goodyear's decision
August 10th, Jiyang run and Buick auto 4S shop a staff member told reporters that Mr. Lu's requirements for the replacement of the two rear tires were rejected, probably because the two symptoms were not consistent, before several customers had changed the front tires after the tire was not on the rear tire. Please. As for the reasons for the drop of the tires and the general reflection of the owners, the staff did not want to talk more, but said that the staff of the 4S store were just helping the main car to pass the photos to the tire manufacturers, and whether the replacement of the tires would be decided by Goodyear.