Ji'nan car owners Volkswagen proton oil spill rights issue 4S shop only check car repair
m - > Qilu
this year's CCTV 15 party exposes the problem of engine oil leakage from automobile engines, such as FAW Volkswagen, and so on. Mr. Kang of Ji'nan reflected that he and his friends bought the car and met this problem. The new car has just been bought for more than half a year and the engine began to infiltrate. Oil.
Mr. Kang told reporters that he bought the Meten in September last year, and opened less than ten thousand kilometers. After watching CCTV related reports, he noticed his car and noticed that there was an oil leakage problem in the engine. Mr. Kang's friend bought the same type of car and ran for more than 30000 kilometers. Now the engine is slowly oozing.
since the discovery of car leakage oil, Mr. Kang and his friends are always worried that the vehicle has a hidden danger of spontaneous combustion, so I want to buy a self ignition insurance, the result, the insurance company heard that the vehicle has oil leakage problem, self ignition insurance will not be given.
Mr. Kang has come to Volkswagen 4S shop several times to reflect this situation, but maintenance personnel say they can only wash the engine cover. Mr. Kang said that cleaning and palliative care is not effective and will leak later. Now we want to return the car and replace it with another vehicle.
Mr. Kang came to the maintenance workshop with reporters. He found his client manager who had received it. I never thought the other side would just wave around and walk away. After that, Mr. Kang found a sales consultant to his car. The sales consultant said it was after sale. Let Mr. Kang and reporters wait. He asked for leadership.
just when the reporter and Mr. Kang waited, Mr. Yang, the owner of the car beside him, also had a lot of trouble. After waiting for an hour, a person in charge received the owners who came to protect the rights. The person in charge was very quiet, saying that if there was a problem with the vehicle, the owner could check it again, but there was no way to deal with it. This attitude makes the owners very disappointed, the problem of vehicle engine oil leakage has been obvious, should be handled, not only the only inspection does not deal with.
reporter asked Li Hongxu, director of the consumer guidance department of the Shandong Consumer Association, who said that any responsible enterprise should be reflected not only in the pre-sale but also in the after-sale service. If we encounter such problems in consumption, we need to retain good evidence, safeguard our rights and interests with legal weapons, and complain to law enforcement agencies or consumer associations.