Ji'nan 8 days more than 800 quick places to compensate for zero complaints
mass network Ji'nan April 9th news (probation reporter Zhang Guojun) this afternoon, Ji'nan traffic police detachment and Ji'nan City Insurance Industry Association altogether We have organized a media meeting about quick compensation. The reporter learned from the meeting that, according to the statistics of the Ji'nan Insurance Industry Association, since the implementation of the rapid settlement of the new method since April 1st, the city's insurance companies have dealt with more than 800 fast and fast compensation claims in the past 8 days. After the call, the phone calls showed that the owners were satisfied and the complaint rate was zero.
30 property insurance companies in Ji'nan set up a special group to guide the car owners to quickly pay
at this meeting, and the 8 permanent members of the People's Insurance Company of China, Pacific Insurance Company and Ping An insurance company of the insurance industry association of the city, respectively, introduced their respective experiences and places. In order to cooperate with each other quickly, the insurance companies have set up a special group to make quick payments.
"since April 1st, our company has set up a quick settlement group, which is specially responsible for dealing with quick settlement cases. After receiving the report, the members of the group will actively guide the car owners to take the" quick settlement "procedure, dispose of the accidents as soon as possible and reduce traffic congestion. The responsible person of the Pacific Insurance Company said that, if some car owners disagree on fast speed, our staff will answer the phone in the shortest time, further guide, until the customer is satisfied. "
the head of Ping An insurance company, Mr. Ju said," our company also set up a special person scheduling in April 1st, and the case which meets the fast and fast payment conditions will be given to the special person to be responsible for improving the efficiency of the disposal. "
"after receipt of the report, our staff will remind the owner of the alarm, if there is no alarm, must first report 122 records, so the insurance company and the traffic police department will jointly deal with fast settlement, increase the insurance coefficient of payment." People's Insurance Company of China's relevant person in charge introduces his company's practice, and will also conduct a telephone return visit afterwards and follow up the handling of the matter.
it is understood that there are 30 property insurance companies in Ji'nan. For quick settlement, each insurance company has the same attitude, and actively guides the owner to take the "fast and quick compensation" procedure.
if there is a fraud, the car will be exposed, and the alleged offense will be prosecuted for the criminal responsibility
"more than 800 quick settlement cases, the owners of the accident owners are more satisfied, and there is no case of a complaint at present." Wang Haichao, vice president of Ji'nan Insurance Association, said.
"if there is a fraud case, the accident is paid below 5000 yuan. Once a false report is found, the insurance company will be ventilated with the traffic police department, which will expose the owner of the indemnity in the media." Wang Haichao, vice president of Ji'nan Insurance Association, said that if the plot of fraud is serious, such as suspected criminal offences, the vehicle owners will face criminal penalties.
"serious illegal cheating and compensation will be filed by the public security department and punished according to law." Ji'nan city traffic police detachment vice captain Lu Jianchang explained that at present, the Ji'nan insurance industry association is working with the Ji'nan city traffic police branch joint research to set up a group for false indemnity, to eliminate false reports.