There are many 4S stores in Ji'nan. The provisions of the overlord clause can not be maintained in the 4S shop, not three bags.
Zhang Bohao reporter Tian Shan
according to the latest assessment report issued by the State Quality Inspection Bureau, compulsory in 4S Shop maintenance, not refitted, tires not included in the three package, etc. commonly used car three package disclaimers are all King terms. 12 reporters visited a number of 4S stores in Ji'nan and found that these overlord clauses were widespread.
can not enjoy three packs in the 4S shop maintenance?
does not maintain in the 4S shop, does not enjoy the automobile three packs. The reporter visited the 5 Automobile 4S stores of MITSUBISHI, TOYOTA, FAW Volkswagen, KIA and Ford on the industrial South Road, among which FAW Volkswagen, KIA and Ford auto 4S shop staff made clear to the reporters.
a salesperson at TOYOTA 4S shop said that it could be maintained in a non designated shop, but the maintenance could not be done because the quality of maintenance could not be guaranteed. He said, for example, that oil is a very important item in the maintenance of the car. Different models are very strict with the model and quality of the oil, but many owners change the oil for a small maintenance shop. These small maintenance stores may not have a maintenance qualification. Who is responsible for the problem of engine damage if the engine is damaged by poor quality oil, and the car 4S store is responsible for the quality of the car itself, although it is not required to maintain it in the store, but if you do not maintain it in the store, take any evidence. Is it not because of improper maintenance? A personage in the industry told reporters that the State Administration of quality supervision, inspection and Quarantine (qqq) in the sixth chapter, chapter thirtieth of the regulations on repair, replacement and return of household car products: in the period of the repair and the validity of the household automobile products and in the three packs, the consumer did not follow the instructions. In order to cause damage to the correct use, maintenance and repair of products, the operator may not undertake the three package liability stipulated in these provisions. The dispute lies in the correct use, maintenance and repair of products.
there is no causal relationship between proper use, maintenance and repair of products and mandatory maintenance. Wu Xiaobo, the director of the quality management department of qqsiq quality management department, said that the quality problems that were not authorized by the producer, such as the 4S store, were not related to the maintenance, and the operators could not exempt the three packages.
is still recommended to do maintenance or repair in regular 4S shop. One industry insider suggested that if there was an emergency on the road such as anchoring, you could make a call to 4S shop for emergency road rescue. If you have to shop outside the 4S shop, you must remember to maintain records with the repair shop. The fourth chapter of the regulation states that one written repair record needs to be provided to consumers.
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mandatory users to 4S shop maintenance, otherwise the consumer three packages of rights
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some parts of the quality problems are excluded
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loss
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do not undertake tire warranty obligations, from tires The manufacturer is independent of the
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odometer which is unable to confirm the mileage of the mileage. No three packages
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a partial producer without the record warranty or the maintenance manual
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limiting consumer to the vehicle, the modification of the
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file, and the final solution of
tire and other vulnerable parts are not within the scope of warranty?
some vulnerable parts including tires are not within three packages. The salesmen of MITSUBISHI, TOYOTA, FAW Volkswagen and Ford clearly told reporters that the reason is that the tire is easy to wear and tear and can not guarantee the use time. We only protect some large components, such as engine, body, chassis, etc., such as tires and wipers, which are not guaranteed. A salesman at TOYOTA's 4S store said. Which parts can be guaranteed, and which warranty will have a manual, but these are all determined by the manufacturer, and our salesmen have not said so. FAW Volkswagen sales staff told reporters that the specific warranty list must wait until after buying the car to know. Although the tire is not guaranteed, the maintenance time of the main parts is longer than that of the whole vehicle. The whole vehicle is only 2 years or 50 thousand kilometers, and the main components can be guaranteed for 3 years or 100 thousand kilometers.
however, the reporter then contacted the car manufacturer's customer service phone to learn the warranty of the vulnerable parts, and heard different answers. The tire is within the warranty period, with a period of 6 months and 5000 kilometers. The same warranty also includes spark plugs, speakers, etc. the specific categories will be specified in the warranty manual. The customer service staff of FAW TOYOTA said. Ford, Volkswagen and other customer service personnel also give a positive answer, tires and other vulnerable parts should indeed be within the scope of warranty.
"vulnerable parts" are included in the three package of vehicles, but the warranty period is shorter than the vehicle time. Vulnerable parts of various manufacturers have been submitted to the Quality Supervision Bureau for approval by the state. One industry insider said that the fact that 4S stores conceal the warranty of tire and other vulnerable parts is nothing more than to save costs. The scope of the warranty must be based on the warranty manual.
it is understood that at the beginning of the implementation of the "Regulations", the National Quality Inspection Administration (cqsiq) defect product management center has clearly pointed out that the 16 types of tires, light bulbs and wiper pieces are included in the vulnerable parts and parts. Quality problems occur during the period of quality assurance, and consumers can choose to replace them free of charge. The fourth provision also stipulates clearly the liability of vulnerable parts: the three package liability is borne by the seller. When the seller is responsible for three packages in accordance with the regulations, it is the responsibility of the producer or the responsibility of other operators, and the seller has the right to recover from the producer and other operators.