What happened to the gearbox? FAW Volkswagen please give a letter
Ji'nan times
already 4 car owners reflect Golf 6, rapid transmission gearbox problem
4S garage new car also jump, reflecting 10 Day manufacturers still let
newspaper reporter
newspaper of Mr. Liu's Golf 6 and Mr. Hu's rapid existence of transmission problems, there are two quick car owners to reflect the same problem for the vehicles, their cars are also bought in Shandong run Czech automobile sales and sale Service Co., Ltd. It's a new car that runs only a few hundred kilometers.
November 30th, car owner Mr. Hu said he reflected more than 10 days to the manufacturer and still kept waiting for news. He went to 4S store to try out 4 new cars. As a result, the cold car could not hang up the D1 gear after starting, and jumped directly to the D2 gear. At present, two car owners have complained to the Ji'nan quality and Technology Supervision Bureau, and intend to reflect the quality supervision department to the manufacturer's location.
explosion again, there are two speed train owners reflect the gearbox failure
my new sagitta also appeared in the report reflects the problem. In November 26th, Mr. Huang, the owner of the car, sent a message to the news hotline of our newspaper. In October 24th, in Shandong, the company bought a rapid transit in Shandong run Czech Automobile Sales Service Co., Ltd., which is the same as the previous reports of Mr. Li Hu's car and the same problem.
Mr. Huang said that the weather was still very warm during the period when he bought the car and did not find this problem. After November, the temperature continues to decrease, and his car will not be in the D1 gear after starting in the morning. It can be restored to normal after four or five minutes of the hot car and can only be converted to the manual gear. The more cold the weather is, the more serious the problem is. If the car is not fully heated up, it will be very dangerous to start and rush out. Mr. Huang said that after the vehicle had a problem, he opened the car to the 4S store and returned it after testing, saying the data was returned to the manufacturer, waiting for a reply from the manufacturer, but there was no result at the moment. There is also a problem with
car owners reflect 4S store test 4 new cars are not hanging on the D1 block
November 20th, the owner of quick car Mr. Hu reflects the cold car after the start of the D1 block, to the 4S shop to test that there is no problem, the second day the phone said the slide valve box is bad, then said that the car is like this, do not have to repair.
after repeated communication, Mr. Hu drove the car to the 4S store again. He couldn't see the problem because the hot car could not see the problem, so he left the car behind. Mr. Hu said the staff in the 4S shop told him that it was the way the car was, and that the D2 gear started after the cold car started, insisting that it didn't have to be repaired, and that the car in the garage was the same.
Mr. Hu said, he told the staff to take a new car to try a new car, the result in the garage tried 4 new speed, start all only hang D2 gear, vehicle D2 gear start to start not normal, otherwise the car also set up D1 what? Besides, there is a safety hazard.
rights difficult owners intend to complain to the quality supervision department
the first to reflect the gearbox problem is Mr. Liu, who has complained to the Ji'nan Bureau of quality and technology supervision. After mediation, 4S shop promised to change the slide valve box to him, and sent some work hours coupons. He did not agree with the plan. He said that the new car was defective, and that changing the slide valve box did not necessarily solve the problem, which he could not accept.
in November 25th, Mr. Hu complained to the Ji'nan municipal quality and Technical Supervision Bureau. The staff told him that because the manufacturers were not local, they were unable to investigate the quality of the products and could only mediate through the 4S store.
Mr. Liu and Mr. Hu have been informed that they can complain to the geological Supervision Department of the factory and contact the Changchun quality and Technical Supervision Bureau and let them send them the information by mail.
Mr. Hu said, from the problem to the present more than 10 days now, the 4S shop said to wait for the opinion of the manufacturer, to call the manufacturer's customer service is also to let the news, the public's attitude to deal with the problem is very difficult to accept, the vehicle problem should be solved in time, and can not be dragged on. Several of our owners discussed the matter and sent them to Changchun quality and Technical Supervision Bureau as soon as possible.
question
the interview letter did not answer
three questions
recently, the newspaper received 4 complaints from the owner, reflecting the problem of the newly bought Volkswagen love transmission gearbox, and realized that the new car in the 4S garage had the same problems. Contact with the factory FAW FAW-Volkswagen Automobile Co, customer service personnel to send a formal letter of interview to answer, in November 25th, the reporter sent the interview letter, but a week passed, FAW Volkswagen only confirmed received a letter of interview, but to avoid answer to the problem. In this regard, the newspaper and the owner of the three big questions:
one, no D1 gear is why? Is it the problem of the slide valve box?
two, Shandong run Czech Automobile Sales Service Co., Ltd. said that the garage carrying the same gearbox after the new car cold car started after the problem, full hot car after the problem Disappearing, and called the new car in October. Is there a quality defect in this type of gearbox? If it does have this defect, will it be recalled?
three, car owner, more than 100 thousand yuan for car purchase, more than 20 thousand yuan for a sliding valve box, so why the valuable accessories are not included in the main parts of the gearbox?
face the owner And many readers' expectations, we hope that FAW Volkswagen can announce the truth as soon as possible, even if we can not find out the cause at a time, we should also explain the situation and progress.