Why did the owners feel "powerless" after the implementation of the policy of "Three Guarantees for cars"?
Ji'nan daily
the new car just bought only 5000 kilometers oil leak, after maintenance, the failure to reproduce, the owner put forward a return After the car, the manufacturer refuses to buy the new Benz car for half a year 3 times of oil leakage on the basis of the failure to get the replacement standard. The staff said that the failure can be repaired, but the vehicle can not be replaced.
October 1st, "family car product repair, replacement, return responsibility provisions" (vehicle three package) is officially implemented. In the face of the new regulations, some owners are full of confidence. Some owners are hesitates, and there are still many questions.
Audi Mercedes Benz oil leaking is difficult to change
October 26, 2012, Wang Ming (pseudonym) from the ten East Road Audi 4S shop to buy the car, a total of about 450 thousand yuan. After driving 5000 kilometers, Wang Ming drove to the 4S shop to make routine maintenance for the vehicle. In the process of vehicle maintenance, when the vehicle was raised, Wang Ming found that the edge of the bottom gearbox of the car was wetted by oil stains.
after the incident, Mr. Peng, the sales manager of the store, said that the vehicle malfunction has been identified because of the lack of flexibility in the gearbox's washer. To avoid the inconvenience caused by the maintenance of the vehicle, the store will immediately replace the gearbox for the vehicle. In April 2, 2013, the car was repaired and after consultation by both sides, the car was extended for 1 years.
in September 1, 2013, when Wang Ming went to the shop to test the vehicle, it was found that the oil leak in the car's bottom is becoming more and more serious. It was found by the technical director of the store that the oil leakage may be caused by a leakage of oil on a certain part of the gearbox. For the reason why the car frequent leakage of oil, the other side said, probably the last inspection staff did not see it.
Wang Ming dissatisfied with this and asked for a replacement. The other side said that the car can only be repaired, can not be refundable, and put forward for the vehicle to change the gearbox, but Audi China headquarters to deal with this method to veto, said that the car failure can not reach the change gearbox standard.
well, in December 14, 2012, Mr. Li bought a Mercedes Benz smart car from Ji'nan Star Automobile Service Co., Ltd. for 128 thousand yuan. In April 25, 2013, June 28th and July 19th, the vehicle had three oil leakage faults. In the last maintenance process, Mr. Li asked whether the repair could be repaired, and the other party could not guarantee that the problem could be repaired again. Mr. Li is dissatisfied with this, what is not good to do in two years' warranty period, he said, the gearbox is one of the most important parts of the car, the car has been repaired repeatedly and repeatedly, and the company has not been able to convince it.
the Ji'nan star said the car did have serious oil leaks, but the staff would never make the promise of changing the gearbox if it was bad.
car owners are happy and worried about
since October 1st, the state qqsiq's "provisions for the replacement of household automobile products for replaces, replacement and refunds" has been formally implemented. The vehicle three package stipulates that the period of validity can not be less than 2 years or 50000 kilometers, and the repair period is 3 years or 60000 kilometers. In 3000 km or 60 days, the quality problems of the steering, brake failure, car body cracking, fuel leakage replaceable or the main parts of the return engine, transmission and the main parts of the transmission can be changed, and the consumer can choose to replace the engine and transmission free of charge.
for this, Ms. Li, who is selecting a car from a car 4S shop on the ten East Road, says that the three package of cars has been introduced, and the owner has a reference standard when it comes to rights. The real realization of the law can be carried out. Since.Amp can be realized, lsquo three packages.Amp and rsquo, I would also like to consider buying independent brand models, that is, I feel their rights and interests. Guarantee.
of course, many owners have doubts about the three package new deal. Wang Ming, owner of the car, said that it was difficult to buy a car, and was once a rule in the auto sales industry. Although the three package rules have been implemented, what if the car dealer or manufacturer disagrees with the withdrawal of the car? If the negotiation fails and the legal procedure is used to solve the dispute, the consumer is still suffering from the unimaginable time consuming and power consumption.
third party identification agencies have little legal way of time consuming and power consumption
concern for car owners, Chen Jiang, a car marketing expert, said that at present, domestic qualified third party auto identification agencies only have
in Beijing, Wuhan, Guangzhou, Changchun and other cities. If the consumers want to identify them, it will take a lot of time. When the new car is replaced, how to deal with the problem car? Who will bear the relevant tax and fee when the new car is on the card? It needs more detailed provisions to support it.
vehicle problems, if the car dealers do not agree to return, both sides will continue to take legal way to continue to solve, and this will consume too much energy and time, for the owner of the individual, and a business "to fight", it is hard to know. However, Chen Jiang analysis believes that any regulations and policies will encounter problems in the initial stage of implementation, but as the market gradually matures, laws and regulations will be improved.