Warm taxi in Ji'nan: free fruit and green plants in the car.
http://www.chinanews.com/sh/2013/09-04/5246464.shtml
Shandong commercial newspaper reporter Gao Qian
a basket of washed fruit, a few bottles of clean water, a box of clean paper, and the two pots of luxuriant green vegetation, it is absolutely impossible for a person to think of this in a taxi. More intimate is that the cab is also equipped with gum, carsickness, and essential oils for passengers. And all these food and drink are free. Recently, many people have reflected that Ji'nan has such a good taxi, not only clean, but also very warm, just like a small family. Yesterday, the reporter contacted the taxi driver Liu Yanguo, and personally experienced a "VIP" treatment.
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the car is another small home
yesterday, the reporter saw the attentive person. At the age of more than 40, he has a chubby figure, dark skin, and a simple smile on his face. This is the elder brother Liu Yan Guo. Speaking of the taxi industry, he is an old man in it.
more than 20 years ago, Liu Yanguo opened a taxi and came to the golden taxi company in 2002. Suddenly, ten years passed. In his words, a taxi is another "little family". "All along, I will clean up the car, wipe it in the morning, and pick up it again at noon."
reporters sit on Liu Yanguo's car, feel particularly clean, the seat covers are white, the pads are flat, and things are in good order. The grass green mat is his own match, and there are two sun screens on the back window of the car. On the back seat, there was a basket of fruit, several bottles of pure water and a box of paper. He pointed to these things and told reporters that they were free for passengers.
apart from these, the layout inside the car is quite ingenious. On the aluminum alloy guardrail, there are two pots of green plants, a pot of aloe vera and a basin of Jasper. In the cab, there is a small bear storage box containing small items such as gum, carsickness, and essential oils. "These are also for passengers." He said. It seems that the car has become a "small home".
"for the passengers to feel comfortable and comfortable"
why to put these things in the car, Liu Yanguo said, it's been a couple of years. "Not for anything else, it is to make passengers feel warm and comfortable."
reporters learned that Liu Yanguo had to pay hundreds of dollars to buy these things every month. Fruit can be changed at most three days. At the edge of the pool, Liu Yanguo is cleaning the fruit with melon, oranges and apples. He said, "they are all seasonal, and they will be different throughout the year. Every time I drive to some fruit stalls, I will buy some fresh ones. Some passengers did not know that this service was available after they got on the train. Liu Yanguo would remind them that fruit and water were free. "Many passengers were surprised, and some would be embarrassed." At this time, Liu Yanguo would tell them to eat casually.
people who sit in Liu Yan Guo car will thumb up. His meticulous "service" also earned him many repeat customers. "There used to be a Singaporean who took my car once and then came to Ji'nan whenever he came to me." Every month, ten or twenty repeat customers call his car. Liu Yanguo told reporters that "service, comfort and safety" is the concept he has always treated passengers.
"taxi is the business card of the city"
for so many years, this habit has become an indispensable part of Liu Yanguo's life. "Actually, I never thought of any repeat customers. I just wanted them to sit in my car and feel it was worth it."
in chatting, Liu Yanguo, who was not very good at speaking, said that the industry supported him, so he had to be a passenger, "we are all family." Careful, he will not rush to travel fast in the process of carrying passengers. When Liu Yanguo needs to bypass, he will remind passengers in time.
prepared small chewing gum and other small things, he also considered good. "During the working hours, the passengers were busy, some ate something with special smell, and did not have time to buy gum, so I prepared them for them."
such an ordinary brother has an unusual heart. He said, "the ten Arts Festival is coming. Taxi is the card of a city. It must not disgrace Ji'nan."
yesterday afternoon, in the golden Car Rental Companies, some of the brothers were very impressed by Liu Yanguo's practice. "Never heard him say before, he is really careful." A brother said he would also learn from Liu Yanguo such a good service.