Ji'nan industrial and commercial electric vehicle consumer warning to grasp the "Three Guarantees" guard against the wheel trap
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mass network Ji'nan September 3rd (reporter Li Zhaohui correspondent Wang Bing Du Taoyu) 3, Volkswagen reporter learned from the Ji'nan Municipal Bureau of industry and commerce, since June, Ji'nan city's consumer appeal has been reported to the command center to accept a total of bicycles There are 66 complaints about consumption, frequent maintenance of electric vehicles and folding cars, and prevarication after sales. In this regard, Ji'nan industrial and commercial bureau issued a consumer warning, to remind consumers to grasp the relevant products "Three Guarantees" regulations, complaints in time.
two months of replacement of electric vehicles six accessories: "three packages" period of two degrees maintenance can be changed in April this year, Mr. Wang of the Tianqiao District bought a brand of electric cars, but a month after riding, the problem of the front and back wheel sloshing. In the next two months, the dealer replaced the front and back wheels, bearings, and even six parts of the motor and even motor, but still left the aftershock of the rear wheel. Seeing that the new car was constantly exchanged for blood, Mr. Wang asked for a replacement, but was refused by the dealer. Under the helplessness, Mr. Wang took a pile of maintenance records to the industry and Commerce Department complaints, through the industry and commerce personnel on-site mediation, the dealer finally replaced the new car for consumers, and paid 50 yuan.
in addition to the "sick" body, short-lived batteries also become consumers' annoyance. The electric bike bought in March by Ms. Zhong in the lower region was reduced to less than 15 kilometers with less than one month's endurance, and the battery was replaced free of charge by dealers, and the length of the endurance was halved again after two months. In the face of the dealer's 300 yuan "preferential" replacement of battery costs, Ms. Zhong complained to the industry and Commerce Department. After mediation, the dealer promised Ms. Zhong could replace the battery free of charge at any time before the end of 2014, and then a new battery would be donated.
Ji'nan 12315 consumer appeal and reporting command center head Yang Yingjun said that according to "Shandong electric bicycle consumption dispute solution" stipulated, electric motor motor, controller, car handlebar and other main components of electric cars enjoy one or two years "three packages" period, during the period of the same failure to affect the performance of the performance The two repair can not be used normally, and the consumer can ask the seller to replace the same type of vehicle on the basis of the repair records and proof provided by the special repairman.
"24 hours maintenance" has a word trap: retention of evidence, the right to maintain no hindrance to 11 points in the evening of July 5th, Ms. Liu, who lived in the middle area of the city, rode a new electric car that had just been bought, and threw anchor in the Hi-tech Zone because of the leakage of tires. Due to the purchase of the car business "24 hours of maintenance", Ms. Liu dialed the maintenance phone, but was told that the tire does not belong to the maintenance scope, can not be repaired. In desperation, Mrs Liu had to drive two kilometers to return the vehicle to the unit.
the same "24 hours maintenance" has more interpretations. In the morning, there was an electric car anchored in the morning. Mr. Chuang dialed the 24 hour maintenance hotline of the dealer, but was told that the repair worker would be repaired on the second day morning. In the face of Mr. Zhuang's questioning, the dealer has told the so-called "24 hours to repair", which means to arrange the staff to arrive within 24 hours. If the consumption is not satisfied, the vehicle can only be sent to the maintenance point by himself. In this regard, Mr. Zhuang complained to the industry and Commerce Department, and the maintenance personnel finally came to repair in the afternoon. In addition, in the face of the "24 hours maintenance" standard, and consumers have been "24 hours to repair", "customer service phone all day can get through", "maintenance point 24 hours" and other explanations.
in view of the casual explanation of the after-sales service standards for the merchants, Yang Yingjun suggested that consumers should carefully inquire into the details of after-sales service when buying a car. When necessary, the relevant service promises are fixed in paper form, and the related telephone recordings should be retained so that business personnel should intervene in the mediation.
gift car has been complainant because of quality problems: detailed investigation of gift packaging and prevention of "three non products" according to the 12315 consumer appeal and reporting command center of Ji'nan city. Since June, there have been 7 complaints about the quality problems such as the falling of the paint surface, the corrosion of the water and the deformation of the frame. Consumers failed to keep the corresponding consumer vouchers.
recently, I saw the sales promotion advertisement of "charging the car" in the business hall. The consumer, Mr. Zhan, recharged 999 yuan for the mobile phone, and was given a folding bicycle. But when the car was taken, the dealer handed him a box of spare parts and asked the consumers to assemble it themselves. As a result, Mr. Zhan spent 40 yuan, asked the maintenance master of the bicycle shop to help, but half of the assembly found that the body and the car handlebars did not match, and a wheel was distorted. Seeing that the new car turned from a semi finished product to a defective product, Mr. Zhan found a replacement in the business hall but was rejected. Until the industrial and commercial personnel arrived at the conciliation, the dealer agreed to replace the assembled sample car for Mr. Zhan and pay the installation fee of 40 yuan.
to this, the industry and commerce department reminds the consumer that when accepting the gift, the merchant should ask the merchant to highlight the purchase invoice and other vouchers, and pay attention to the package of the gift to guard against the "three no" products. If a businessman refuses to undertake the "three package" obligation for the gift, the consumer can dial 12315 to consult with the industry and Commerce Department and appeal.