source: China News Network
China new network October 8, according to the website of the Ministry of housing and urban and rural construction, to improve [url=http:// Baike.house.ifeng.com/doc/25939:ow728qdf] housing provident fund [/url:ow728qdf] management efficiency and service level, in accordance with the "12329 housing provident fund hotline guidelines" requirements, the construction of the 12329 housing provident fund hotline, mainly in the manner of artificial voice to provide business consulting, complaint proposals, return visits and other basic services According to the actual situation of the local area, it provides service extensions, such as business guide, business enquiry and business acceptance, using artificial voice and self-help voice. In addition, the provident fund centre, which has already opened the hotline, has to replace the service hotline number by 12329 by the end of December 2012. The specific contents of the notice are as follows:
the housing accumulation fund management committee of the Xinjiang production and Construction Corps and the housing provident fund management center:
to improve the efficiency and service level of the housing provident fund management, enhance the transparency of the management of the housing provident fund and strengthen the society. Supervision and effective maintenance of the legitimate rights and interests of workers, approved by the Ministry of industry and information technology, decided to open the 12329 housing provident fund hotline throughout the country. The following items are notified as follows:
one, 12329 housing provident fund hotline for local fixed telephone number, long distance dialing need to add long distance area code before this number. The standard of communication fee shall be implemented according to the relevant provisions of the Ministry of industry and information technology, and the information service fee shall be exempted.
two, on the basis of making full use of existing resources and reducing repeated investment, the 12329 housing provident fund hotline should be built in accordance with the requirements of the 12329 housing provident fund hotline service guidelines (hereinafter referred to as the "guidelines for service"). After the 12329 number is enabled, other hotline numbers should be discontinued and notify the public in a timely manner.
three and 12329 housing provident fund hotline mainly provide basic services such as business consultation, complaint suggestion, return visit investigation and so on. According to the local actual situation, the service guide, business enquiry, business acceptance and other expansion services are provided by artificial voice and self-help voice.
four and 12329 housing provident fund hotline construction mode is divided into two types: independent self construction and service outsourcing. Independent construction model by the urban housing provident fund management center (hereinafter referred to as the provident fund center) self-organized construction hotline platform, responsible for the daily operation; service outsourcing model from the provident fund center to the outsourcing service provider responsible for the construction of the hotline. All localities should choose the mode of construction combined with local conditions and encourage the use of outsourcing mode. The construction and operation of hotlines can break the geographical boundaries and centrally appropriate areas.
five, the provident fund centre which has already opened the hotline, will turn the service hotline number to 12329 by the end of December 2012. The Ministry of industry and information can hold a letter on the national unified public service telephone number of the Ministry of housing and urban and rural construction (the Ministry of industry and credit department (2011) No. 83), the number starting technical scheme and the contact mode, etc., and apply to the local communications administration to open 12329 short numbers and improve 12329 housing according to the requirements of the "service guidelines". Housing provident fund hotline. The Department of housing and rural construction in each province (autonomous region) will submit the 12329 housing provident fund hotline to our department for record, and the central municipality and Xinjiang production and Construction Corps accumulation fund center will be reported to the Department for record.
six, the central provident fund center, which has not yet opened the hotline, can consult our department directly when formulating the plan. After the plan is completed, it is reported to our department and the Department of housing and urban construction in the province (autonomous region) for the record and to apply for the opening of the 12329 housing provident fund hotline.
seven, the urban and rural housing construction Department of all provinces (autonomous regions) should strengthen organizational leadership, establish and improve the responsibility system of service work, guide and supervise the construction, operation and management of the 12329 housing provident fund hotline under the jurisdiction of the cities, and constantly improve the quality of the hotline service.
eight, 12329 of the housing provident fund hotline construction and operation costs will be included in the special fund of the provident fund center. Each provident fund center should set up a specialized agency responsible for hotline work, strengthen business policy, service skills and management training, and provide high-quality and efficient services.
nine and 12329 are owned by the state. The regulations on the management of code number of the Ministry of industry and information and the local communications administration should be strictly enforced, and the special number or the use of the number should not be transferred or rented without authorization.
Contact: Guo Wei
contact phone: 010-58934374
Annex: 1. on the national unified public service telephone number of the Ministry of housing and urban and rural construction (2011) 83)
2.12329 housing provident fund hotline service guideline
the Ministry of housing and urban and rural construction,
2012 year 9 28 months