reporter Wei Xinli
April, Ji'nan started the standard writing work of the property service group, including 15 categories of service standards, and standardizing the whole chain service from the entry to the evacuation of the property enterprises. Property cleaning, facilities and equipment management, greening maintenance, emergency management, public order service... There will be standards to follow. The standard will be released and trial run in December this year. Ji'nan will become the first city in the province to compile the standard of property services.
property services will be followed by standards. (information)
12 days in violation of contract quality by individual property enterprises, Qilu Evening News reporter learned from the Ji'nan Property Association that in recent years, Ji'nan property management service industry has developed rapidly and the number of enterprises is expanding rapidly. Statistics show that at present, there have been 957 domestic property service enterprises in Ji'nan. Other property companies violate the laws and regulations, violate property contracts, and reduce the quality of service.
in this case, the property industry in Ji'nan needs a group standard to standardize the behavior of the enterprise, reduce the disputes between the property and the owners, and build a harmonious community. The person in charge of the Ji'nan Property Association said that the Ji'nan Housing Security Property Administration Bureau attached great importance to the work of the industry standardization. Since 2014, the Ji'nan Property Association has commissioned a specialized agency to conduct a preliminary investigation. The
service standard is equivalent to a "job description", which is the code of conduct for real estate enterprises. The related person in charge of the Property Association, for example, the inspection of facilities and equipment, inspection items, contents, frequency, requirements and so on should be defined through the group standards, the enterprise should be restricted by the group standards. After the establishment of the
property service group standard, the government and the owner can carry out pre and post supervision for the property management enterprises. "The owner can agree with the property company, which services you can give us, what standards can be achieved, at a glance, very intuitive, and easy to supervise." The head of the Ji'nan Property Association said.
will have standard
guidelines according to the standard of the property service group standard. The standard of the property service group to be set up in Ji'nan is divided into 15 categories, not according to the property classification, but from the service process and the type of work.
these 15 types of standards include: Project Manager's guidelines, tenders, tendering and bidding, early intervention of property projects, property acceptance inspection, property admission management, decoration management, customer service, facilities and equipment management, public order services, property cleaning services, greening and nursing services, meeting service, property service files. Case management, emergency management, property management rights change.
"these standards, one is the standardization of property staff behavior, the first is the standardization of property management." The person in charge of the Ji'nan Property Association said. Taking the property cleaning service most familiar to the owners as an example, the cleaning tools, management methods and operation processes are clearly defined in the standard. The cleaning of the public areas outside the building, the cleaning in the public area in the building, the collection and treatment of garbage, the dredging of the pipes, the cleaning of the exterior walls, the clean and open wasteland, the snow removal in the winter season, etc. all have the rules to follow.
property service standards will effectively reduce disputes. For example, one of the standards of archives management requires property companies to collect, collate, store and utilize the property archives. The archives include property operation records, property maintenance records, property service records and other information. "Some non-standard enterprises neglect this management, and once there is a dispute with the owners, there is no information to check them, so that they can not solve the contradictions." The head of the Ji'nan Property Association said.
the owner of
the owner of the Ji'nan Property Association, the owner of the Property Association, said that the standardization of the property service has already done a lot of early work. As early as August 2014, Ji'nan took the lead in establishing the Ji'nan Technical Committee for standardization of property services. By the end of 2016, 30 outstanding property companies were selected to prepare 15 groups of standards.
2017 was the year when the group service standard was officially started. At present, various units are preparing group standards. By the end of December this year, the Ji'nan Property Association will publish and try out the society. "After the release of this standard, it is necessary to promote in the enterprise." The property association responsible person said that after the introduction of the standard, Ji'nan will become the first city in the province to set standards for property services.
"in the future, it will consider linking the standard of enterprise implementation with the management of enterprise credit information. By exerting influence on project bidding, first evaluation and so on, it will guide the enterprise to provide the service according to the standard." The head of the Ji'nan Property Association said. After the
standard comes out, the right to supervise and evaluate the operation is in the hands of the owners. In the future, what is the service of the real estate enterprises? In addition to the supervision from the social credit system, it is also necessary to accept the evaluation of the satisfaction of the owners.