Want to consult the provident fund policy, dial two number can be
Shandong commercial newspaper reporter Liang Geng
since this year into 12345 hotline and achieved success, the economic south government approved, Ji'nan city 12329 housing provident fund clothes The hotline will be put into operation at the 12345 citizen service hotline from now on.
since 2015, the 12345 hotline has increased the APP channel for mobile phones. The public has accepted 2 million 467 thousand items by dialing 12345, sending SMS (106-3531-12345), entering the mayoral mailbox of the Ji'nan government network, the Sina Tencent Ji'nan 12345 official micro-blog WeChat, and the cell phone APP.
12329 the housing provident fund service hotline has been launched since 2010, and provident fund business consultation, complaint acceptance, balance inquiry and other businesses. This year, only 149 thousand hotlines have been accepted by the 12329 service hotline. More than 103 enquiries have been accepted by the self-help balance inquiry system. It has become an effective platform for the majority of the storage units and workers to understand the provident fund policy, advisory business problems, complaints and suggestions. However, due to the limitation of the wiring seats and lines, the 12329 service hotline is more and more difficult to meet the needs of the vast number of paying units and employees. In order to provide more efficient and quick service to the majority of the workers and staff, according to the integration of resources, the first number of work requirements, after the reference to the 12315 two hotlines, the number of 12329 continues to be retained.
the citizen can call 12345 to inquire the information of the provident fund, consult the policy or reflect the appeal, also can call 12329, enter the automatic inquiry system according to 1, and enter the 12345 artificial reception platform according to 0. After the two line, the public dials two numbers to enjoy the same standardized service. It can not only inquire the balance of the housing accumulation fund, but also enjoy the 24 hour all-weather manual service. The telephone connection rate and the telephone acceptance quality will be improved obviously. The consultation and the maintenance of the rights can be solved on a platform.
at the same time, the public service hotline office and the provident fund department also set up data sharing, personnel training, business exchanges and other mechanisms to solve the public's demands.
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Ji'nan news (reporter Liang Geng) at 3:00 this afternoon, the party secretary of the Party group of the Ji'nan Bureau of land and resources, director Han led the relevant personnel to the 12345 hotline to answer the public calls, listen to the public about land Opinions and suggestions on the ownership, storage, supply, comprehensive regulation, administrative examination and approval, land expropriation compensation, cultivated land protection, geological disaster prevention and control, and the construction of the party wind and the wind and wind construction.
at 10:00 in the morning, the Secretary of the party's Party group and the director of the party, the Wei army, will lead the relevant personnel to the 12345 hotline to listen to the citizens and listen to the public's opinions and suggestions on the construction of civil air defense projects, the development and utilization of underground space, the administrative examination and approval service and the construction of the party wind and government wind. Welcome the public to call 12345, send SMS (106-3531-12345), login Ji'nan government network mayor mailbox, sina Tencent Ji'nan 12345 official micro-blog WeChat active participation.