> one key on the station platform of the
staff help key passengers to sit on the car in time,
spring transportation, for the first time in JiNan Railway Station Turn to the one button help system, which can be answered instantly.
Hello, JiNan Railway Station customer service center, 2265 at your service. My legs are inconvenient. Can you help me find a wheelchair or something? Do you want to leave the station? Yes, I want to leave the station and buy tickets. Well, wait a minute, our staff will go down in a wheelchair.
according to Shandong radio and television news center Shandong news broadcast, the 42 year old Xi'an man, Wen Zonghao, injured his right foot two months ago on the site, and is still not recovering. Today, he is ready to turn from Ji'nan to the old home of Xi'an for the new year. Because he was too late to buy a ticket, he stood from Zibo to Ji'nan in the morning. He felt a pain in his feet when he got off the bus. At this time, the visual one key help system on the station platform solved his difficulties. There was no such thing in other places, only to send me to the car, not to give me help to buy the ticket, not from the following to send me, thank them for my inconvenience to the people to bring convenience.
during the Spring Festival, the number of key travelers needing help like Wen Zonghao gradually increased. JiNan Railway Station this year introduced a visual one key help system. At both ends of the passenger station, a passenger terminal is set up at both ends of the passenger station. Passengers can press the help button of the terminal to call the station's Ziz hotel service center. The passenger service center provides information consultation, transfer guidance, key help and baggage handling for passengers for 24 hours. 6 services.
in addition to the one key help system, on duty personnel, the JiNan Railway Station also fully utilized the station's 285 cameras to monitor the work blind area of the staff, and once found the difficult passengers to provide help in time. The Ji'nan Railway Bureau, JiNan Railway Station, Li Qiang, an introduction: you have just been inconvenient for two elderly people from the monitoring lens, providing an accurate location for the station operator through radio or other ways, so that can help two people to sit on the car in time.