The special financial services of Huaxia Bank Ji'nan branch see the truth in the details.
author Jiang Fang and tree spring
"elderly priority window", customer waiting area reserved seat, special crowd counter service extended door-to-door service Service, safety barrier free passage... One of the warmest hints in the business network Hall of the Ji'nan branch of China bank is particularly prominent. It is understood that the Ji'nan branch of Huaxia Bank has launched a series of special financial services since 2013. At the same time, the special consumer groups such as the sign language, the blind card and other skills training have been strengthened to meet the special requirements. The demand of consumer groups shows the "China service" of Ji'nan branch of Huaxia Bank.
window standard configuration
business outlets in the Ji'nan branch of Huaxia Bank, the reporter sees a "senior service window", a pair of old glasses, a magnifying glass, waiting area and two or three reserved seats. "Huaxia Bank Ji'nan branch of each business outlets, these are standard configuration." Yu Peng, head of service management at Ji'nan branch of Huaxia Bank, said. "With the acceleration of the aging process in China, caring for the elderly has become a topic of concern in today's society. As a service institution, the bank should be in front of the care of the elderly." Yu Peng said that many old people who come to the bank have difficulty in filling in the bill because of the problem of vision. With more bank products, it is difficult for the elderly to choose. This requires the bank to provide as much help as possible and make the service fine. According to the introduction, the Ji'nan branch of Huaxia Bank has opened the "senior window of the elderly" at various business outlets. The elderly over 70 years old can give priority to the window for business with identification documents, reduce the queuing time, and make the care service a real place.
in the Chinese branch of the Bank of China Bank wrote a message: "the respect and help you give, I almost forget that I am a disabled person, thank you." It is understood that this is a heartfelt remark written by a deaf mute customer when they finish their business and leave their business outlets.
Yu Qian, the manager of the central branch of Ji'nan city bank, told reporters that one day it was five o'clock in the afternoon, and a deaf and dumb customer rushed to the bank. She smiled and greeted her. She signed gesture to each other and signed a pen and paper to exchange.
Yu Qian realized that the customer was unable to log in at home and had failed to login and verify the password reset at the counter. At the end of the bank business hours, the customer reluctantly wrote on the paper, "forget it, you closed the door. I'll come again sometime." Yu Chien picked up his pen and replied, "since we are here, we will solve the problem once, and we will help you find a way." Through the bank bank teller's patience problem investigation and repeated attempts, the customer's online banking finally login successfully. It is reported that the Ji'nan branch of China bank has launched a series of infrastructure for the disabled people, including building the barrier free passageway for the disabled, setting up "the disabled priority window", introducing the "blind service card" and other warm innovations to provide "barrier free" for the disabled. Service.
"door-to-door service" extends the counter to
on the basis of a good service in the business hall. The Ji'nan branch of Huaxia Bank extends the counter through the "door-to-door service", and actively deals with the needs of the special crowd with the principle of "risk control, human service".
"this card was run by my father, and there was a $10000 fund collected by the unit, but it didn't remember the password for a long time. Now he is badly in need of the money in hospital. What can we do? " In the South Branch of Ji'nan branch of Huaxia Bank, Mr. Li is very anxious.
the bank debit card is paid by the card, and the person who is not present is not allowed to handle the forced change business. In the face of Mr. Li's situation, the branch immediately started the emergency plan for the service. First, the identification of Mr. Li and his father was confirmed through the network verification, and the balance on the customer card was checked by the system. Then, the staff will report the situation step by step, and the president of the sub branch agrees to provide door-to-door service according to the extension requirements of the special group counter service.
the branch arranged two employees to check with Mr. Li to the hospital as requested by the customer as soon as possible. Mr. Li and his father signed the letter of service for the special crowds of the Bank of China. After checking the staff back, he quickly handled the business for Mr. Li to modify and withdraw money. Mr. Li was very grateful to Mr. Li. "I didn't think that the Chinese bank had solved the problem for us in less than one day. Thank you."
the staff of the Ji'nan branch of Huaxia Bank said they are dealing with all the customers' needs every day, and the customer's smile is a big approval for their work. Taking customer as the center and customer satisfaction as the yardstick, Huaxia Bank Ji'nan branch serves the finer places, so that financial services can enter the hearts of customers.