The bus delivered late, "Hainan Tour", 10 consumers were awarded 10 thousand yuan.
source: Qilu Evening News
Zaozhuang January 28th news (reporter Yang Xiao correspondent Song Yuanyuan Zhao Quansheng) due to wet and slippery rain and snow caused by slippery road traffic delay, failed to catch the flight in time, 10 consumers through the association mediation, eventually won 10 thousand yuan.
it is understood that in January 10th, the Zaozhuang consumer Liu Mou, representing 10 members of the tour group, complained to the Xuecheng industrial and commercial branch, and said that 10 of them had signed up for the "6 day tour of Hainan" in a travel agency in Xuecheng district. The travel agency was unable to send them to Xiuzhou Guanyin Airport in a timely manner because the travel agency was late, leading to the travel plan. After understanding, the original travel route for the citizens first from the Xiuzhou Guanyin Airport Zaozhuang city terminal (located in Xuecheng District, Zaozhuang) to the central and Pakistan to Xiuzhou Guanyin Airport, and then from the plane to Hainan. The head of Zaozhuang city terminal in Xiuzhou Guanyin Airport agreed with Liu and others on the unified ride time. But on the day of the trip, heavy snow, although Liu and others in the agreed time to arrive at the unified bus point, but the road icing affects the driving, when the bus arrives at Xiuzhou Guanyin Airport, the plane has taken off 47 minutes ago. Liu and others failed to travel and lost 13300 yuan in round-trip air tickets. They repeatedly failed to claim compensation for Zaozhuang's urban terminal, but reluctantly complained to the industry and Commerce Department and requested that they protect their rights in accordance with the law and restore economic losses.
the staff of the Xuecheng industrial and commercial branch received a complaint and communicated with the person in charge of the Zaozhuang city terminal, and failed to send the 10 members of the tour group to the airport in time to violate the thirteenth articles in the regulations on the protection of the rights and interests of the Shandong Province and the tenth, 107th and 200th of the People's Republic of China contract law. Eighty-eight, the law and regulations stipulate that the carrier will transport the passenger or goods from the location of the shipment to the agreed place, and the contract for the passengers, the shipper or the consignee to pay the ticket or transportation expenses. If one party fails to fulfill the contractual obligation or fulfills the contractual obligation, it shall bear the liability for breach of contract, such as continuing to perform, taking remedial measures or compensation for loss. If the operator fails to fulfill the obligations according to the agreement with the consumer, or causes damage to the safety of the consumer's body and property for other reasons, the operator shall bear legal responsibility according to law. After many mediation, Liu Yuan and other 10 consumers eventually compensated 10 thousand yuan.