origin: Shun news
travel is a happy thing, but was left in the airport.
a day before, Ms. Lu, a tourist, reflected that in April, he went to Bali Island to visit Bali Island in Shandong, the Ji'nan branch of CITIC International Travel Agency Co., Ltd., No. 14 in Jiefang Road, Ji'nan. "The 7:00 flight, our leader thought it was 7:40."
, she said, not only delayed the day's trip, but also damaged the mood of the trip.
the plane ticket indicated that the departure time was on April 24th 7:00
this, the company's relevant director, Mr. Dong said that the flight schedule was really marked at 7:40, and they were also in the British Airways. Company contact. Tourists can not meet the demand for refund, and the maximum compensation is two hundred or three hundred yuan. Detained: How did the 7 point plane become 7:40? "We flew from Bali Island to Singapore at that time, first of all, there was no problem of turning the plane, and then I didn't know why we needed to transfer from Jakarta." Ms. Lu said that the flight flight time was marked at 7:00, the leader thought it was 7:40, leading to a row of 9 people, only 4 people ahead of the plane, the rest of the visitors because of the error prejudge aircraft takeoff time and missed the machine. Ms. Lu told reporters that 4 tourists and 5 tourists who stayed on board thought they were very grieved. "At that time, we misunderstood 4 people who were on board first and thought they had left their luggage behind. "
," she said, adding that they had a total of 6 leaders, carrying 10 people's luggage, and had not yet caught the plane and stayed at the airport for more than 10 hours. "The people who walked were also very aggrieved. They did not pick up the plane in Jakarta because they had no customs clearance documents and were almost locked up to little Kuroya." She said. "This leader is not at all in English, really, no exaggeration, no English at all." Ms. Lu said that the tour leader did not have any international roaming abroad, and her telephone conversation with the travel agency was used. "She also said that she often brought international teams. When I was in trouble, I was basically helping her translate." She said that there was no way to communicate with the tour leader abroad, and the whole process could only be communicated by WeChat. After the accident occurred, the tour leader and the travel agency communicated several times between booking tickets from the Internet or booking the tickets on the spot, and finally decided to buy them from the scene. "At that time, I couldn't afford to buy more than 2 tickets, and I could only buy more than 5 points.
but the team leader's VISA card amount is only 3000 yuan, I do not understand, as a leader, is still buying, how can only take a 3000 yuan of the VISA card to go out? "She said, when a friend helped to pay the ticket costs, a total of 14000 yuan, the money brigade agency said that the first time has been paid, but the money travel agency, but she said It was three days after a friend received three points. "I feel funny, as a leader, I don't know English, I don't know the time, I don't know about the transfer, and the cell phone can't be connected," Ms. Liu told reporters on the two day trip. At that time, if you could make a phone call, you should be able to communicate in time and not be divided into two transfers to Singapore. "After we bought the tickets, we went to the International Airport by air because our tickets did not include luggage, so we needed to pay the baggage charge." Liu said, because the 4 registered persons had no luggage, so they joined the tour leader, and 6 people had 10 people's luggage, so they were overweight. "
" baggage handling fee is more than 6000 yuan, the company is too expensive. Finally, we require one person to carry 7 kilograms of luggage on the plane. All people do not agree. Finally, there is no way for the company to pay the baggage fee. " She said that in the evening, she arrived in Singapore, and that day she should have arrived in Singapore at noon and had an afternoon trip until evening. "When we arrived, it was already evening, and the 4 people who had gone there did not take the day's trip, either. They ate a meal in the hotel." She said, on the second day, the leader reduced the two day's journey to one day before finishing the journey. Miss Liu told reporters that when they were in Singapore, the tour leader asked them to sign the travel advice, and they did not sign it. "The leader said you should complain casually, anyway, my leader's card will soon expire. What do you want to do? I can't do it any more. " At the last day of Bali Island, she said, local guides said they could take them to the beach of Nicky Wu and Liu Shishi, or would like to go to a bar. "The result is that the tour leader must buy blue coke. The first supermarket did not sell at that time, and we changed another supermarket. When
bought it, she knew that she was buying on behalf of her, so she didn't let us go out to play. She said. Travel Agency: the airline documents do show that at 7:40 Miss Lu told reporters that after they complained to the Ji'nan branch of CITIC International Travel Agency Limited in Shandong, the travel agency had apologized and said that after May 1, he had a conversation with the leader, but there was no news. Subsequently, the reporter contacted the relevant person in charge of the travel agency, Mr Tung: "we are dealing with this matter. Our ticket was exactly 7:40. The airline's British Airways ticket did not expect the plane to fly away ahead of schedule. Foreign airlines are not like domestic airlines, they are just like flowing cars. They are also communicating with airlines. At present, they do not answer the phone. They can only send e-mail messages. "In fact, we are quite ungrateful. Our ticket is exactly 7:40. We are also communicating with foreign airlines." Mr. Tung said that the key problem was that the other side thought that ten people were on the line, four people boarded the plane, and six people did not catch up. They were not responsible. Later, according to the full price ticket, our company paid more than two thousand yuan for its own expense.
, he said, the tour leader was not the employee of the travel agency, they seconded it, and there was a seconded letter. "Whether the tour leader will be able to speak English is the decision of the issuing authority. At that time, the bank card of the tourist ticket was brushed, and we also made the first payment." He said that the second day's trip had not been delayed, and the tourist's claim for compensation was excessive. They did not consider it. For tourists who had not been able to get married to Nicky Wu and Liu Shishi at that time, Mr. Dong said that visitors should go according to the journey, not in the course of the trip, and the gifts could not be given. "The leader's attitude may be bad. Other trips include eating and living." He said tourists' demand for refund could not be met, and the maximum compensation was two hundred or three hundred yuan. Li Chunyu, a lawyer of Shandong Yu Peng law firm, said that the travel agency did have the obligation to remind itself to ensure the timely return of tourists. "If a visitor signs a contract, he will go according to the contract, and if he fails to sign a contract, he will follow the usual travel habits. For example, there are six scenic spots. According to the habit of travel, it is impossible to finish the whole afternoon. If you miss it, you fail to fulfill your obligations and pay the money, which is damaging the interests of tourists. He said that if the tourists were stranded, the travel agency should take corresponding responsibilities if the problem of leader translation was caused, but the airline should also be responsible. It is not appropriate to send a leader who is not competent in language. It is a poor organization. Fortunately, there is no personal safety problem.