in recent years, the city features and city environment of our city have been greatly improved, especially the grade and grade of the park scenic area has a qualitative leap. How to match the service level of the garden area with the hardware facilities, and let the citizens and tourists feel the careful and meticulous service, is a major issue in front of the garden manager. To this end, the City Landscaping Department in this area has been continuously explored.
in order to standardize and institutionalize the service of civilization, the city garden and Greening Bureau organized two training classes of "smile service and service etiquette". More than 280 reception service personnel in the 11 park scenic areas were divided into four batches for intensive training for 12 days. The training content included the practice of smiling service etiquette. The practice and development of reception, reception and etiquette. During
training, the city garden and Greening Bureau invited the director of The Academy Management Department of Ji'nan technician and senior lecturer Lv Ruimin, the member of the Chinese Dancer Association and the outstanding technical expert in Ji'nan, Yang Rongrong, on how to do a good job of smiling service etiquette, reception service etiquette, and instructing the students. At the same time, the outstanding garden system ticket reception service staff representatives also combine their own daily work, how to solve the problems, how to solve the problems and how to make visitors satisfied.
then, the bureau also organized 22 tickets service staff to Shandong Airport Limited company to carry out the scene of smiling service, and actively promote the service environment, service image, service procedures, service content, service standards, service efficiency "six promotion".
give full play to the role of the carrier and carry out a series of thematic practice activities. It is an important measure to enhance the service consciousness and improve the service quality of the garden greening department. They organized the activities of "contrast the advanced looking gap and find out the shortcomings in contrast to the achievements". They were divided into 6 batches to Zhejiang, Jiangsu and Shanghai, to deepen the "smile service" activities, set up a demonstration post of smile service, and select the demonstrator of the smile service; to carry out "the day of dedication of the party members" in the Bureau and to organize party members and cadres To pick up garbage in the park scenery area, we have carried out the activities of "polishing the window", "you civilization, my reward - the civilized action in the garden" and "dedicating an hour before the class", so as to create a strong public civilization atmosphere.
in order to provide better service for the special tourists, the park scenic area has completely replaced the damaged Chinese and English guide cards, opened the special slope for the disabled, and added the disabled toilet to the public toilets to realize the "barrier free garden". They also equipped with the convenience of the civilian box, first aid package, pump, umbrella and other items, providing radio seeking, lost and found, train timetable, small parts and other services, as far as possible to make people and tourists happy and fun to play.
now, tourists can take a pleasure boat at the black tiger spring boat station, visit the release River, the black tiger spring, the Baotu Spring, the five dragon pond along the moat. Then transfer to the Daming Lake cruise boat, visit the Xia Ting Island, and enjoy the beautiful scenery of "four sides lotus three sides willow, one city mountain and half city lake". In the evening, I sat in the Ming Lake Curie, watching the tour drama "Ming Lake song rhyme", and reproduced the wonderful scene of "listening to the books of the Ming Lake in the old records", and felt the quality service provided by the scenic spots in Ji'nan.