source: the Ji'nan daily
travel in Ji'nan. The most fashionable way is to take a boat - a boat at the black tiger spring station and a tour along the moat Xie Fang Ge, black tiger spring, Baotu Spring, five Longtan...... Then change to the Daming Lake cruise, visit the pavilion, enjoy the "four sides lotus three noodles willow, a City mountain and half city lake" beautiful scenery; at night, sitting in the Ming Lake Curie, watching the tourist drama "Ming Lake song rhyme", the reappearance of "the old remnants of the journey to the lake to listen to the book" wonderful scene. Mr. Zhang, a tourist from Xi'an, said that what impressed him more was the enthusiasm of the Jinan people. "Scenic spots think and do meticulously. We feel very warm."
in recent years, Ji'nan's urban appearance and cityscape have been greatly improved, especially the quality and grade of the park has taken a qualitative leap. How to match the hardware facilities and let the public and foreign tourists feel the charm of civilization is a major topic before managers. City Landscaping departments have made effective explorations in this area.
in order to standardize and institutionalize the service of civilization, the city garden and Greening Bureau organized two training classes of "smile service and service etiquette". More than 280 reception service personnel in the 11 park scenic areas were divided into 4 batches for intensive training for 12 days. During the training period, the City Garden Afforestation Bureau invited the director of The Academy Management Department of Ji'nan technician and senior lecturer Lv Ruimin, the member of the Chinese Dancer Association and the outstanding technical expert of Ji'nan, Yang Rongrong, how to do a good job of smiling service etiquette, reception service etiquette, and instructing the students. At the same time, the outstanding garden system ticket reception service staff representatives also combined with their own daily work, the problems, how to solve the problems and how to make visitors satisfied with the "present statement". Then, the bureau also organized 22 ticket service personnel to Shandong Airport Limited company to carry out the smiling service on-site observation, in order to achieve a overall improvement in the service environment, service image, service procedures, service content, service standards, service efficiency.
give full play to the role of the carrier and carry out a series of theme practice activities. The gardening Department organizes the activities of "contrast the advanced finding gap and find out the insufficiency of the performance", which has been divided into 6 batches to Zhejiang, Jiangsu and Shanghai, to deepen the "smile service" activities, set up a smile service demonstration post and select the smiling service demonstrator. Party members and cadres go to the park scenic spot to pick up the garbage, and carry out the activities such as "polishing window", "you civilization, my reward - - civilized action in garden" and "dedicating an hour before class" and so on to create a strong public civilization atmosphere.
in order to provide better service for special tourists, the park scenic area has made a complete replacement of the damaged Chinese and English guide cards in time, opened the special slope for the disabled, and added the disabled toilet to the public toilets to ensure the "barrier free garden" for the disabled tourists. They are also equipped with first aid bags, pumps, umbrellas and other items, providing a variety of services such as radio seeking, lost and found, train timetable, small piece storage and so on, so as to make the citizens "fun and enjoyable" as far as possible.