Ji'nan issued a "list of responsibilities for tourism supervision", a clear division of labor between the 22 departments
. This is the division of responsibilities of the 22 departments in the supervision of the tourism market. This is the tourist market of the city. Comprehensive Supervision issued the first "responsibility list". In addition, the "tourist woodpecker" based on "government media cooperation", which was jointly built by the newspaper and the Municipal Tourism Development Commission, is also clearly entrusted with the supervisory function. It is noteworthy that the notice proposes that the system of reward and reporting and the compensation system for tourists' consumption disputes will be improved so as to enhance the emergency handling capacity of tourism disputes.
list of responsibilities is clear:
traveling is not just about playing, but also involves eating food, shopping and so on. The 22 departments of tourism, public security and industry and commerce related to the related responsibilities of the tourism field (see table below). The complaint of the quality of the city's tourism service will be accepted by the city's 12345 public service hotline.
the director of the municipal tourism supervision team, Wang Xiaodong, introduced the "list of responsibilities". After that, the complaint and the case transferred to the tourism department were transferred to the Department. "
comprehensive supervision" a plate of chess "
Ji'nan will establish a comprehensive supervision mode of" comprehensive coordination of tourism, unified acceptance of complaints and joint investigation and management of cases ", and the office of the coordinating leadership group of the city's tourism work is responsible for the overall coordination of the comprehensive supervision work.
the "13 N" tourism management system can be established in a conditional county area: "1" is to promote the establishment of a comprehensive and coordinated tourism management institution "3", that is, to promote the establishment of a special organization such as "N", such as tourism police, tourism industry and commerce, and tourism circuit court, to promote the development of various kinds of tourism development with each other's capacity. System.
social supervision "Trinity"
notice clearly put forward the establishment of "administrative supervision mass supervision media supervision" of the trinity of the social supervision model, timely exposure of the typical events disrupting the order of the tourism market. The counties and districts should clarify the unified acceptance agencies for tourist complaints in their administrative areas, and ensure that institutions, functions and personnel are in place before the end of July this year.
notice, in particular, should give full play to the supervisory role of "tourist woodpecker" and tourist volunteers, unregularly visit the tour operators, discover the problems in time, and form the resultant force of governance.
the punishment is not soft
involving various departments and districts of the relevant departments to bring the regulation of the tourism market order and the improvement of the quality of service into the assessment of the quality work of the government. The investigation and punishment of the complaint of tourist complaints is not timely, the punishment is unlawful, the criminal cases are not transferred, and the functions and functions of abuse of power and play in the supervisory duties are played and played. Those who neglect their duties or engage in malpractices for selfish ends shall be held responsible for the units and personnel concerned in accordance with the law and constitute a transfer of the crime. The judicial organ shall be investigated for criminal responsibility according to law.
involves the tourism enterprises to publicly show the tourist market subject license, qualification, change, complaint, punishment, reward and other information in real time, and establish the cooperative supervision and joint punishment mechanism of the discredited enterprise, strengthen the information exchange and share, and realize "one lost faith and restricted everywhere". The tourism market is supervised by the 22 departments of the municipal government, namely, the division of responsibilities is
the tourism sector standardizing the market order, and investigating the activities of "black society" and "black guide". The public security departments severely crack down on compulsive consumption, extortion and other offenses. The industry and commerce departments have investigated and dealt with illegal advertisements, such as false advertisements, unfair competition, etc. Transportation departments investigate and handle passenger complaints and renovate passenger transport market order. The cultural sector investigates complaints and cases such as tourism performances. The tax department investigates and violates tax laws and regulations. The quality supervision department investigated and dealt with counterfeit and shoddy tourism products. Price departments investigate and punish fraudulent and slaughters. The business sector is cracking down on intellectual property rights and the manufacture and sale of fake and shoddy goods. The Department of human resources and social organizations should regulate the behavior of enterprises refusing to pay and arrears of tour guides' labor remuneration. The forestry department is responsible for market supervision work such as Forest Park. The food and drug administration has investigated complaints and cases involving the quality and safety of food and drugs. Ethnic religious departments deal with the behavior of making money by counterfeiting religious staff. Safety supervision departments organize the investigation and handling of production safety accidents. The city administration department manages outdoor advertisements, plaque and so on. The Department of health planning organized and directed health prevention and control, medical rescue work. Sports departments manage high-risk sports activities. The garden department manages the scenic spots, investigates and infringes on the rights and interests of tourists. The financial work department assists relevant departments in investigating illegal fund-raising activities involving tourists. The government information office guides tourism market information release. The Internet will investigate and clean up false travel information on the Internet. The 12345 hotline is responsible for receiving advice, complaints and suggestions on tourism.