Provincial capital city group set up a tourism law enforcement collaboration
Shandong Commercial Daily
to better promote tourism industry in the provincial capital city economic circle regional integration development, strengthen tourism law enforcement cooperation and interaction, September 23rd Ji'nan, Zibo, Jining, Tai'an, Laiwu, Dezhou, Liaocheng, Binzhou and Ji'nan, and Ji'nan, and Ji'nan in the nine cities of Linyi, the tourism quality supervision and law enforcement agencies jointly sponsored by the provincial capital city group economic circle tourism law enforcement collaboration in Ji'nan, which also marks the tourism law enforcement work in the city into synergy. War era. Reporter Liu Jianyu
"the Ji'nan experience of tourism law enforcement"
with the arrival of the era of global tourism and mass tourism, the cross regional tourism dispute disposal and tourism market order governance have become the common concern of the local tourism quality supervision and law enforcement agencies.
Ji'nan has become more and more important as the starting stop and transit center for tourists in the capital city group. According to the incomplete statistics of the travel agency, the proportion of Ji'nan tourists and non Ji'nan tourists through Ji'nan is 3:7, which shows that Ji'nan has become a hub for tourists to travel and stop and transfer.
"Ji'nan as the beginning and stop of tourists in other cities of the provincial capital city group, as the upstream of the travel agency's product industry chain, as an important tourist destination of other cities, it can effectively deal with the complaints of tourism service quality, protect the legitimate rights and interests of tourists and tourism enterprises, and jointly standardize the tour of the provincial capital city group. The market order is particularly important. " The person in charge of the Ji'nan Municipal Tourism Commission said. In
during the year, we jointly managed and cleaned up the office of the Zhang Jia Jie travel agency in the Jinan Office through the joint governance of the destination and the tourist destination, and became a typical case of the market of the national governance office at that time. " Ji'nan is one of the sponsors of the national tourism quality supervision cooperation body set up in 2002, and has also established close ties with the tourism law enforcement agencies of the National hot tourist cities.
through years of accumulation, Jinan has accumulated experience in cross regional law enforcement, entrustment investigation and forensics, rapid disposal of tourist disputes in different places and hot and difficult problems of joint governance. In order to enhance the overall law enforcement level of the provincial capital city group, led by Ji'nan, the sharing of "Ji'nan experience" contributed to the birth of the collaboration.
two or more local or more linkage tourism market synchronize
to deal with cross regional tourism disputes and management of tourist market order. In September 23rd, the coordination body of tourism enforcement law of the provincial capital city group, sponsored by the nine cities of Jinan, Zibo, Jining and other cities, was founded in Jinan.
in accordance with the consensus, the collaboration will establish a regional cooperative micro letter or QQ group contact mode, and each quarter also has a dynamic report to facilitate the exchange and exchange of information between the cities. We should set up a system of information notification on the poor tourism management and service in every city, and inform the travel agencies and employees of the city to be included in the bad information of the tourist business through the group contact mode in time.
in view of the prominent problem of disturbing the tourism market order of the provincial capital city group, the cooperative body establishes a cooperative mechanism for the law enforcement of the tourism market order, and implements the "passenger source and destination" "the tourist destination and the distributed place" to control the tourism market synchronously, with the Spring Festival, summer, and eleven tourist seasons as nodes and the two or more linkage. Ways to jointly carry out market order inspection and remediation activities, strengthen the inspection and supervision of tour guides' practice behavior, and crack down on illegal activities. In view of the large teams such as charter flights and special trains, dynamic supervision of service quality is carried out in the form of inviting cross field and secret visits.
the case of cross city tourist complaints is led by the city where the contract signing society is located, timely notification, joint consultation and settlement, and the proper disposal of tourist complaints. Those who need immediate suppression and correction of the injurious acts of the complainant shall be dealt with by the place where the damage occurs.
these measures will protect the legitimate rights and interests of tourists and tourism enterprises, and further standardize the tourism market order of provincial capital cities.
breaking regional restrictions and advocating good faith tourism
"we hope to break regional restrictions and break through institutional barriers by establishing regional cooperation mechanism for tourism enforcement in the economic circle of provincial capital cities, and strengthen cooperation and innovation in information sharing, regional law enforcement, market mutual investigation and other aspects, forming information interoperability and advantages Complementary, market interaction, and gradually realize the regional supervision and coordination mechanism of tourism law enforcement. The relevant person in charge of the Ji'nan Municipal Tourism Commission said.
at the September 23rd Conference on Tourism enforcement cooperation, 11 outstanding travel agencies of nine cities jointly signed a good faith management commitment, advocating the law keeping operation, fair competition among travel agencies, self-discipline in the industry, and building a healthy and good faith and harmonious tourism market.
Zhang Baike, chief leader of the tourism supervision team of the province, said that the establishment of the collaboration was to exchange the experience on the law enforcement of Tourism Quality Supervision, discuss the strategy of tourism market governance, actively explore new ways to govern travel by law, and promote tourism according to law, and make positive contributions to the regulation of the tourism market.