Ji'nan's first quarter complaints on Tourism announced 97%, directly referring to travel agencies.
April 7th news of Volkswagen Ji'nan (reporter Yu Xiaoxiao) Ji'nan Tourism Bureau announced the first quarter of 2014 Ji'nan Tourism Complaints. In the first quarter, a total of 30 complaints were received, representing an increase of 11 over the same period last year, up 58% from the same period last year. Among them, 29 complaints about travel agencies accounted for 97% of the total number of complaints. The travel agency is still the target of visitors' complaints.
in the first quarter of 2014, Ji'nan tourism complaint center received 91 cases of complaints and consultations, such as call, visit, letter, and other tourist complaints, 30 effective complaints, 11 more than the same period last year, up 58%, including 22 cases of 12345 transfer cases, 3 cases of provincial Tourism Administration (including 12345 of cases, Provincial Tourism Bureau) 1 duplicated cases were transferred, 5 complaints were made by telephone, 1 complaints were filed by letters, 27 cases were being dealt with at present, and 3 were being processed.
in the 30 cases of effective complaints, domestic travel complaints 12 pieces, accounting for 40% of the total, 5 more than the same period last year, up 71.1%, 18 outbound travel complaints, accounting for 60% of the total, 11 more than the same period last year, up 157.1% from the same period.
in the first quarter, the South City Tourism Complaint Center conciliation, a total of 61185 yuan to retrieve the direct economic losses for tourists, 81827 yuan down the same period of the previous year, 57.2% down from the same period, all by travel agency.
according to the introduction, in the first quarter of the tourist complaint, the problems caused by the airline delay and delay, such as the cancellation or change of the contract due to the cancellation or the change of the contract, are the outstanding problems of the complaint cases; and the complaint of the time limit for the purchase of tickets for the scenic spots through the travel agency has also increased; The destination of hot springs, such as Bay, Thailand and the province, has become a frequent complaint area.