"Ji'nan one day tour" group buying hidden traps mostly visit free attractions.
tourist 130 yuan group buying "Ji'nan one-day tour", most of the tour is free scenic spot
the industry called the tour group purchase discount behind "cat and cat", group buying chaos to supervise
online group purchase of "one day tour in Ji'nan", the result 5 of the 6 attractions are not collecting tickets. Baotu Spring - Daming Lake New District - Furong Street - Black Tiger Spring - Quancheng Square, is this line worth 130 yuan? Foreign tourists feel "fooled".
only unexpected, no "regiment" is not available. In the flourishing "hundred regiments war", tourism group buying has also quietly sprung up, and even the momentum of development is swift and violent. But people in the industry pointed out that, as the development of the group purchase market is not perfect, the tourist group purchase products and services are intermingled, and the seemingly attractive super value tourism group purchase "pie" behind, actually hidden consumption trap.
visitor complaints
130 yuan "group" a circle of free attractions
Mr. Gao is Tianjin people, more than half a month ago, he bought a "one day tour in Ji'nan" on the Internet, "the original price of 150 yuan for the group purchase price is 130 yuan, including 6 tourist attractions." On the 12 day of
9, Mr. Gao and his wife came to Ji'nan as promised. After visiting Baotu Spring and Daming Lake, it was nearly 13:00. In order not to delay the sightseeing of the remaining attractions, Mr. Gao and his wife hurried back to the coach to pick up their luggage. But to his surprise, the tourist car did not stop at the park gate on time, and the tour guide said that Mr. Gao was a light fire. The tour guide told him that some of the next attractions were originally free tickets, just "take everyone to a walk." "When the group bought the six sites, how can most of them don't need tickets? If it's a free spot, do we need to go with the tour group?" Mr. Gao felt cheated. He put forward a refund request. Finally, by the coordination of tourism management departments, Mr. Gao and his wife each received a compensation of 60 yuan.
travel agency customer service center staff explained that the "Ji'nan one-day tour" of Mr. Gao's group purchase, with the exception of Daming Lake and Baotu Spring, and the Quancheng Square, hibiscus street and the black tiger spring. The cost of 130 yuan includes tickets for the scenic spots such as Baotu Spring, as well as fares, tour guides, insurance premiums, etc. The staff said that, as a day of time travel tense, so only to take tourists in the vicinity of the city to visit some of the most representative of the Ji'nan features, the major travel agencies of the day is basically the same.
the current situation in the industry
tourism group purchase disorder
it is understood that the tour group purchase has come into being in the second half of 2010, and now it has formed several well-known tourist group shopping websites such as the donkey mother tourism network, the group journey network, the Sohu love family group, the tour group and so on. Small websites that follow up and copy are also involved in tourism group buying. Some even do not know the basic rules of the tourism market.
industry insiders say that the estimated tourism products account for about 3 percent of the current online group purchase products, although the number is not the most, but there are a lot of chaos. The biggest problem is the qualification of the group purchase product provider, especially the tour group line is more difficult to authenticate its quality, the black society, the black guide, the zero negative group travel group spread all over the network, the security, the service is not guaranteed, easily leads to the tourist dispute. But the low price is an attractive means of the group buying website, but there are many other recessive consumption or additional consumption in the group shopping activities. These will not be declared in the online group purchase, which not only leads to the unreal benefit of the group purchase, but will inevitably lead to the dissatisfaction of the tourists.
more industry insiders reveal the nine major traps for tourism group shopping: dismantling tourism projects to reduce quotations, breakfast lunch and dinner, group purchase and zero fee, single room, single bed price difference, special room Limited, short term, misleading, non Invoicing, bond buying. .
regulatory problem
it is understood that in the event of a network commodity transaction dispute, it can be dealt with in the scope of the authority of the Ministry of Commerce and Commerce in accordance with the provisions of the Interim Measures for the management of network commodity transactions and related service behavior issued by the State Administration for Industry and commerce.
but the current problem is the difficulty of online group purchase certification. As an example, many are non - standard behaviors without invoices and contracts. Even if consumers complain, they may not be able to take effective evidence, causing consumers to maintain their rights.
in addition, online group buying lacks specialized laws and regulations, and lacks effective supervision of special departments. In the case of "100 regiment war", it is difficult for the relevant departments to examine these information by one by one, which is more difficult to supervise the network group purchase.
industry insiders say that at present, there is no clear legal provision for the online group purchase in China, so a large number of disputes can not be solved smoothly, and the after-sales service has not been guaranteed. Coupled with the particularity of tourism products and the uncertainty of Internet users, tourism network group buying is more difficult to regulate. The above trap is beyond the scope of the original tourism management department. It needs cooperation between industry, law, tourism and other departments to investigate. At the same time, through in-depth investigation and investigation, it is suggested that the relevant competent departments should issue relevant regulations as soon as possible, so as to further improve the chaos in the group buying market.
solutions to
comprehensive supervision of tourism group purchase need to be strengthened in
fourth chapter twenty-ninth of the rules for the implementation of the travel agency regulations: travel agencies operate travel agency business in the form of Internet, except in accordance with laws and regulations, the home page of its website should contain travel agency. The name, the legal representative, the license number and the scope of business operation, as well as the complaint telephone number of the tourism administration department originally approved.
it is said that now some tourist websites are made by individuals, but they are only touting the business under the guise of travel agencies. Some travel websites, although the owners are travel agencies, also have problems of super scope management. It is best for visitors to see the above photocopy in the "company introduction" or "about us". But at present, online travel and tourism group buying websites are not enough in terms of business information.
"tourism group purchase is best to have a corresponding line under the regular travel agency", it is understood that the travel agency belongs to "franchise", the need for the corresponding qualifications, not any person to run a company can engage in travel agency business. At the same time, the establishment of a company must be registered in the business administration department. One of the main contents of registration is "business scope". Obviously, it is impossible to include "travel service" in other companies except travel agencies.
at the same time, the travel agency regulations stipulated in the travel agency other modes of operation, only two kinds, one is the travel agency set up branch; two is the travel agency service network. All two models should be registered and put on record.
industry insiders suggest that relevant departments need to establish Certification Rules for group buying websites, set reasonable threshold for group buying websites, strictly enforce them, strengthen supervision, think effectively for consumers and safeguard the legitimate rights and interests of consumers. At the same time, online travel preferably has a corresponding offline travel agency.