Jinan municipal hotline 12345 officially out of the country
Qilu Evening News (reporter Liu Yafei)
Recently, the reporter learned from the City Foreign Affairs Office, Jinan 12345 hotline and the Swedish city of Westphalia jointly apply for the public hotline exchange project officially by the Swedish Local Democratic International Center (ICLD) approval, which marks the 12345 hotline with its excellent strength and Brand image, officially out of the country, 12345 hotline for the development of international standards laid a solid foundation.
It is understood that the Jinan 12345 hotline and Westphalia City to carry out the public hotline exchange project, will be jointly selected by the two hotline staff members of the public hotline project team, through regular visits to focus on how to further enhance the level of government services to improve people's livelihood , To improve the hotline work efficiency and public satisfaction, happiness to carry out research and discussion, analyze the problem, find out the reasons; hotline assessment and gender analysis of the work; in the standardization of work to carry out exchanges and cooperation to jointly explore the standardization of service direction, Determine the standardization of work processes, the establishment of standardized operating mechanism and so on.
12345 hotline since the opening in 2008, the Office of the Overseas Chinese Affairs Office and the relevant departments under the strong support and promotion, has opened the British, French, Japanese, Korean, German, Russian and other six foreign language services, received from the United States, Britain, Australia Nearly 50 countries nearly 300 people of foreign friends, 12345 hotline has become a city card in Jinan.